SAD STORY OF MY Z1 I have suffered so many problem form our service center , but still problem is not solved . i have purchased Z1 on 23 nov 2013 of Rs 45000/- inculding two year extended warranty (one year by sony and additonal by Croma) from croma store mumbai west last month September 2014 my phone is fall done in office and display Screen got Cracked but my full mobile is still working execpt from top half touch is not working then i went to Sony Service center on 29th September Know as Metal Tech (Authorized Center) they told me u have to submit my phone after two days they will call me for quotation , but request i have to repair any how , because my display is broken tho i m sure what i have to but they told sir its the procedure we have to then i have given all my billing details and completed all formality paid Rs255 as service charge as well .then i have waited for two days no call nothing tho i called Metal Tech and asked them for quotation they told me next two day u will get call again i waited for two day , same no call nothing , again i called them in Metal Tech they said our screen costing is 24000 rs of Z1 the repair cost .and same model Sony is Selling in Rs30000 tho i said on call no i dont wanny repair please rejected my Request . after two days i went to collect the phone on 8th october 2014 they said no sir u have not rejected yet then again i said them to reject ,so rejected on 8th October 2014 .u will get your phone back after two days we will call u , again same problem started no call form there side for update about my phone then again i have went there same same answer sir still came from HO , dispatch mein hai and etc come on next week so next on 17 October 2014 i went to collect my Z1 again reason i reallly begged fornt of them i need my phone i have contacts and all important docs i need that but they dont care about it after Diwali again i went come after two days i went same proceed i really pissed of and really shouted on them sorry say but i was lost my control , sad to say again i have to return with empty hands , and i have to tell u every time i visited i have i have take leave and they kept me waiting 3hrs minimum and maximum i have spent time in our service center is 4hrs for no reason .and finally day is arrived they called me on 25 October 2014 that our z1 is back please collect to i went on 27 October 2014 and collected my phone once i reached home i have seen my phone is formatted no data noting , plain phone then give me back why dis happen i dont no , my is working properly its just display cracked and been a softer guy i now my phone has ony hardware problem thats is outer part they why phone is formatted or reset i dont now and story end here my camera of phone is has scratches on lens and camera is taking blurr pics and out of focus now and that i was very handing i have taken pictures in thousands because i m a tourer as well but now my phone is not in use yaar .please help me out of it i really frustrated now. and i now dis is done by them because i have shouted on them ( Executive in Metal Tech Jaspreet was talking very aggressively and Some Senior Madam sorry i dont now her name,She was offering me sir sorry for trouble u buy new phone we will give 20% discount i said what the hell madam i have purchase mobile of 45000/-no yet one year completed u saying to buy new one )
Posted on: Wed, 29 Oct 2014 04:38:50 +0000