Salary: $2280 - $2975 / month Continuous filing – online test Position Description: This is the entry and first journey level of the series. Under close supervision, incumbents learn and perform the less difficult and complex technical work such as: registration, maintenance, close-out, and security requirements of tax accounts and property statements by remote entry; process escrow releases; and provide routine advisory services to taxpayers and other governmental agencies by phone or in writing. Positions allocated to this level may also learn and perform duties in the more varied and complex program areas. Minimum Qualifications EITHER I: In the California state service, either: (a) six months of experience performing the duties at a level of responsibility not less than that of an Office Assistant; or (b) one year of experience performing the duties of an Assistant Clerk. OR II: Education: Either equivalent to completion of the 12th grade; or completion of a business school curriculum; or completion of a clerical work experience training program such as those offered through the Welfare Reform Act. (One year of clerical work experience may be substituted for the required education.) Knowledge of: Basic mathematical operations (e.g. addition, subtraction, multiplication, division, percentages) to review and process office workload (e.g., offsets, assisting people with returns, calculate refunds, etc.). The mathematical order of operations (i.e. multiplication before addition, etc.) to compute figures requiring multiple steps. The uses and functions of office equipment (e.g. calculator, copier, fax machine, personal computer, etc.) to perform administrative duties. The use and function of personal computers in an office-related environment. The functions & uses of calculators. Skill to: Operate adding machines, computers, cash counters, photocopiers, receipt printers, fax machines, and cashier equipment. Read and interpret written and/or numerical data to provide information to the public, BOE staff and other governmental agencies. Read and comprehend written materials (e.g. departmental codes & regulations, legal guides & references, and memos & letters) in order to apply information and determine an appropriate course of action. Organize and manage time to maintain workflow and meet deadlines. Prioritize work assignments in order to maximize productivity. Communicate effectively over the telephone and in person to provide good customer service. Determine the accuracy of various mathematical calculations. Ask relevant questions in order to help clarify taxpayer needs or issues Compose and send e-mail messages. Determine whether names and/or addresses were typed correctly in a form letter. Proofread and identify errors (content, grammar, spelling etc.) within written documents. Perform basic mathematical computations (e.g. addition, subtraction, multiplication, division, ratios, percentages) to determine taxpayer refunds and return amounts (e.g. prepay totals, refund amounts, etc.). Review completed forms to identify missing information, misinformation and inappropriate content. Utilize various software packages (e.g., MS Word, MS Excel, MS Access, MS Outlook) when performing and completing work activities. Ability to: Follow written and verbal instructions accurately for successful completion of tasks. Work effectively in a fast paced environment in order to meet deadlines. Work independently on job assignments without direct supervision. Be flexible and adaptive to changes in schedules, procedures, and workloads. Interact tactfully and diplomatically in person with diverse audiences, including frustrated, Angry, and/or otherwise emotional individuals. Complete logging, counting and filing requirements within expected deadlines. Interact effectively with managers, supervisors, peers, other departmental employees, staff from other agencies, contractors, and the public to achieve desired outcomes and results. Communicate effectively over the telephone and in person to provide good customer service and address tax issue concerns. Read and comprehend operational procedures to adhere to all division processes. Communicate effectively in the English language both verbally and in writing to effectively communicate and convey information. Listen effectively in order to obtain relevant information. Draw sound conclusions based on relevant information. Multi-task to complete various job functions or assignments. Use diplomacy and tact when dealing with frustrated individuals. Communicate orally in a clear understandable manner to convey pertinent information. Maintain confidentiality to ensure compliance with the Public Records Act and Information Practices Act. Review forms (e.g., tax, application, etc.) for content, accuracy and completeness. Complete detailed work accurately and in a timely fashion. Maintain a high degree of organization in a fast-paced environment. Interact with peers, coworkers, and customers in a professional and productive manner. Examination Information: This examination will consist of a Training and Experience Evaluation weighted 100%. In order to obtain a position on the eligible list, a minimum rating of 70% must be attained. The exam is online. Go to the very end of the job bulletin online and click on the link that says: “Click here to go to the Training and Experience Questionnaire for Tax Technician I Board of Equalization” That will take you to the Examination Information page. At the bottom of that page, click on the continue button and login to take the exam. At the end of the Training and Experience, it will be instantly scored upon your request. For information about a job position listed above and/or to apply, go to: https://jobs.ca.gov/JOBSGEN/8PB65.PDF 10-27-14
Posted on: Tue, 28 Oct 2014 17:53:27 +0000
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