Showroom Manager, Service Manager, Sales Manager & Spare Parts Manager for Fair Deal Bajaj Auto (Togo & Angola) Experience: 5 to 10 yrs. | Opening(s): 15 SHOWROOM MANAGER : Job Duties: Hire, train, supervise, assist and evaluate showroom personnel Develop and manage an operating budget for the showroom Develop and achieve a sales budget for the showroom Schedule employees to ensure adequate coverage during sales hours Keep displays current; sell old displays Plan and coordinate installation of new displays Serve as liaison between showroom and other departments Coordinate special events sponsored by showroom Assist marketing manager with marketing functions for showroom, to include all forms of advertising media and special events Participate as a member of the Showroom Marketing Group Establish strong client relationships for the purpose of repeat and referral business Assist customers in the selection of plumbing products, cabinetry, counter tops and other related products Read blueprints to ensure compatibility between ordered product and customers needs and desires Visit job sites as needed to measure or provide client services SERVICE MANAGERS Responsibilities: Build and develop a market for service work. Supervise and control work load of service technicians. Schedules service work according to priority and maintains an orderly flow of work. Advises customers of necessary repair service including estimates of cost; also makes recommendations to customers for preventative maintenance. Handles customer complaint problems pertaining to service and repair work. Supervises the training of service technicians with in-house training programs. Maintains in good condition all service tools and service vehicles. Responsible for keeping shop area clean. Responsible for the safety of service technicians and maintaining a safe working environment in the shop area and reporting all accidents to Human Resources immediately. Develops service advertising and promotion programs. Assists sales manager, evaluating trade-ins. Responsible for prompt reconditioning of trade-in equipment. Orders and maintains adequate supplies and parts for service department inventory. Responsible for drafting department sales and operating budget. Works in co-ordination with Parts, Office, Sales and Management. Make sure warranty claims are processed and forwarded to supplier. Listens to problems of service personnel and works out satisfactorily or brings problems to management for possible solution. Inspects all completed work turned in to the Service Department as is appropriate. Helps service personnel diagnose troubles if they do not know the problem or cannot find it. Recommends new shop equipment which will cut costs in shop and speed up work or which will give the customer more complete coverage. Will work with the parts manager to establish a basic parts list for certain overhaul jobs. Responsible for issuing purchase orders for the service department. Make sure job tickets are properly punched in and out on time clock See that job tickets are promptly charged out, both customer and internal. Prepares personal/vac/sick reports for Service Department personnel. Reviews all service technicians time clock reports and submits them to Human Resources in a timely manner. Maintain service library. SALES MANAGER JOB DISCRIPTION Collaborates with in establishing and recommending the most realistic sales goals for the company. Manages an assigned geographic sales area or product line to maximize sales revenues and meet corporate objectives. Establishes and manages effective programs to compensate, coach, appraise and train sales personnel. Performs sales activities on major accounts and negotiates sales price and discounts in consultation . Manages personnel and develops sales and sales support staff. Reviews progress of sales roles throughout the company. Accurately forecasts annual, quarterly and monthly revenue streams. Develops specific plans to ensure revenue growth in all companys products. Provides quarterly results assessments of sales staffs productivity. Coordinates proper company resources to ensure efficient and stable sales results. Formulates all sales policies, practices and procedures. Assists sales personnel in establishing personal contact and rapport with top echelon decision-makers. Collaborates with to develop sales strategies to improve market share in all product lines. Interprets short- and long-term effects on sales strategies in operating profit & expenses. Reviews expenses and recommends economies. Holds regular meeting with sales staff. SPARE PART MANAGER Job Description Ensure that the spare parts Receive and Issue procedure is followed by the stores team Do random Check with invoice and physical DO random check on updation of the system Do random check on the Bin location DO Random check on the stock count and accuracy Ensure full parts consumption before end of life Spare parts ordering New model spares ordering plan with Marketing Replacement ordering with min order Qty and Consumption of spare parts in coordination with the workshop and outdoor manager Ensure ordering cycle for optimum conditions Ensure that spare parts obsolescence is minimum and as per budgeted provisions Vendor Management Ensure Vendor in international and local market is upto date and constantly in touch Ensure that the relationship is maintained Ensure that new vendors are identified based on the new products / technology / cost effective / speed of delivery / etc Ensure that the spare parts are procurable within short time and affordable price with quality meet KPI Ensure that you and your team meet the defined KPI Parameters Ensure that you analyse the KPI report and take corrective actions in coordination with Service Manager Provide KPI to the team down the line to meet the company objectives RMA claims Ensure that RMA claims process is followed by the operations and stores team Ensure that the credit note is received from the supplier in time self development Learn new process for efficiency improvement Learn from the customers behaviour on handling of Customers at the reception / cash counter Share with other team members on periodical Meeting on the experience coordination and others Coordinate with Service Manager / operations for customer issues related to spare parts Inform to Supervisor in advance if any customer needs are delayed for any reasons so that the customer can be notified Inform the customer in advance if the scheduled time is not likely to be met coordinate with vendor for any quality issues on spare parts so that it can be rectified Ensure that your team is clean in appearance Ensure that you and your team wear the ID badge always Ensure you and your team are courteous and polite to the customers reports Daily KPI - Spares TAT / Fill Rate / Orders / Back orders / . Consumption report / Stock reports Escalation reports Parts not received or job pending > 7 days Fast moving report with its stock Monthly KPI report Renuka Chaudhary Email id:- renuka0072009@gmailContact N0:- 8588818727
Posted on: Thu, 22 Aug 2013 16:37:32 +0000
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