So heres the response Ive been waiting for for 6 days from the - TopicsExpress

So heres the response Ive been waiting for for 6 days from the specialist from American Airlines: Every day we depend on our people to serve our customers well. We strive to train our employees to be courteous and knowledgeable but our efforts are of little value if we fail to provide professional service. We are deeply disappointed that you did not receive the treatment you deserve when you traveled with us. Please accept our apology. Thats it? Thats really all your company has to say? You embarrassed me and my family on a plane full of people by harassing us about the size of our car seat and then rudely denied us the equipment we needed to install said seat in order to protect our son. You gave us no other choice but to improperly install the car seat, thereby jeopardizing his safety. Instead he ONLY had to ride with a seat belt buckle poking in his back for 2 hours. Unacceptable. Shameful. Pitiful. I am not going away. You poked the bear.

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