Sometimes it really does pay to complain. I sent this email to the CEO of Amazon. Audible Windows Phone App. Kirchhof, Robert Sent: Wednesday, November 19, 2014 1:36 PM To: jeff@amazon Hi Mr. Bezos, I’m Robert Kirchhof, a systems administrator in Orlando and a long time Audible Subscriber (Since the year 2000 I think). I really enjoy my audio books. I have two accounts with over 500 books total. So you can imagine the disruption to my daily life style when my Audible App became Non-functional after the latest Windows Phone Update; over 4 months ago. I’ve patiently awaited an update to the Audible Windows phone app. When I talked to customer service they said it’s not ready and they have no idea when it will be, and suggested I use an alternate device. So now I’m walking around carrying my Surface Tablet (The app for that has issues too, I can’t get the library to refresh when switching between accounts) to listen to audio books. I came across this article when searching for help, perhaps it’s true. We’ll see. ;) businessinsider/amazon-customer-service-and-jeff-bezos-emails-2013-10 Thank you, Robert Kirchhof | Systems Administrator I just received a response today. Have a look. From: Audible Customer Service [mailto:customersupport@audible] Sent: Tuesday, November 25, 2014 6:40 PM To: Robert Kirchhof Subject: RE: Audible Windows Phone App. Hello Robert, This email is in response to the concerns you expressed to Amazon regarding the Audible for Windows mobile application and the issues you have been experiencing when attempting to utilize it. I have been in contact with our Mobile App team and they have been diligently working to resolve this issue for you and all of our affected listeners. We sincerely apologize for the amount of time which has elapsed, but we are hoping to have an update for you soon. For this huge inconvenience, I have issued a refund for your past 6 months of Premium Listener Monthly membership fees for a total of $101.70 . Please expect to see this refund posted within the next 2-3 business days. Thank you and have a great weekend. Sincerely, Raphael - Account Specialist Manager
Posted on: Wed, 26 Nov 2014 02:25:54 +0000
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