Stellenbosch University Learning and Teaching Contact and Client Services Contact Centre Agent (Ref. REG/028/0114) Apply online at sun.ac.za/english/careers In order to strengthen our client centric culture, Stellenbosch University is seeking to appoint a Contact Centre Agent to its call centre. The Contact Centre Agent will be responsible for a number of tasks, including the handling of queries from internal stakeholders (students and staff) as well as external stakeholders. Duties: Responding to telephonic, e-mailed and faxed queries; logging all contacts as required; routing escalated queries; performing administrative tasks relevant to call centre duties; doing follow-ups; reporting; performing ad hoc duties as required. Requirements: A three-year tertiary qualification; at least two years previous Call Centre/Customer Service experience; exceptional communicative skills; above average fluency in both Afrikaans and English; a strong customer service ethic; a high level of computer proficiency; an analytical and detail-orientated approach; ability to co-operate within a team; adaptability; a focus on quality. Recommendation: Knowledge of a third South African language. Commencement of duties: So gou doenlik Closing date: 10 February 2014 Enquiries regarding this position: Mr Darryn Havenga on 021 808 2511 Enquiries regarding remuneration/benefits as well as technical assistance with the electronic application process: Human Resources Client Services Centre on 021 808 2753 The University will consider all applications in terms of its Employment Equity Plan, which acknowledges the need to diversify the demographic composition of the staff corps, especially with regard to the appointment of suitable candidates from the designated groups The University reserves the right not to make an appointment. Your application, comprising a comprehensive curriculum vitae (including the names and contact details of at least two referees), must reach the University before or on the closing date of the advertised post. Candidates may be subjected to appropriate psychometric testing and other selection instruments. Should no feedback be received from the University within four weeks of the closing date, kindly accept that your application did not succeed.
Posted on: Fri, 31 Jan 2014 01:07:59 +0000
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