Sucks for me to have to share this. But I guess in some ways it was bound to happen. I have been taking orders for a few years now from people from all over. Each with a different order & time frame. This last year I have been working my hardest to continue my business & juggle my life at home with my husband & son. Ive had to look after my son for a little over a year by myself off and on as my husband works out of town, I worked a job for a few weeks & moved 45 mins by myself in a cobalt, & planning a wedding by myself. More or less this year has been hectic, Ive been blessed with kind & patient customers who understand good quality work takes time & love put into every row of beads. I do explain that I will try have it done as soon as I can & that things do come up, some evenings I cant even sit at my bead table because my son NEEDS my attention, and yes deserves it before anything else. My time is precious as a new mom & wife and for me to take an order means time away from them to do something for you (customer) I love what I do & am always happy to have a happy customer. But when something like this happens I feel that that time was wasted & has me thinking why do I even bother? In this situation I took this mans order a week before we moved into our new home..I had explained the added wait he seemed fine...I started my job that I couldnt handle because it was to overwhelming. I continued to work on his order as best I could and as quickly as I could without making a mess of it. I finished a week or two in July and waited for his last half of the payment & he demanded I mail before he sends. Now I could not do that because I would be risking a loss if he didnt pay. So time went on I explained I couldnt send without the last half and I hadnt heard from him in a few months. I than felt I didnt want this to end up being a bad experience on my end so I told him I would issue him a refund when I could. This is how the conversation proceeded. None the less did this man even deserve to be refunded? After I worked on his medallion & was left with work that wasnt paid for and I have to resell. He was pushy and not understanding. I feel bad now but I do believe that the medallion went to a good home. the man paid through paypal & someone purchased the medallion with cash & at the time I couldnt add the cash to paypal. But none the less I am relieved I didnt refund because than my time would have been a total loss. Some people do not issue refunds and I will now be one of them.. If I went to work for 80 hours and the boss wanted to take his paycheque back from me because he didnt like the work I did you think thats fair? Just simply sharing my experience as I dont want anything bad being sad about me. Im slow sometimes but I work my butt off to give you what you paid for. This is a screenshot of our convo & the medallion I did. Loose & unimpressive?
Posted on: Thu, 25 Sep 2014 23:46:45 +0000
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