Sáng nay chúng mình cùng tìm hiểu những cụm từ, mẫu câu rất useful liên quan đến chủ đề TELEPHONE cùng Ms Phương Thảo các bạn nhé: - To talk/ be on the phone - Call somebody = Give some body a call - Call somebody back = Return somebody a call - Take a message - Leave a message - Take a phone/ call - Pick up the phone - Hang up the phone - Hold on Khi bắt đầu cuộc gọi, giới thiệu về bản thân: - This is …(name) - (Name) …. Speaking - (Name)… here - This is …(name) of ….(company/department) - (Name) …. Here, of ….(company/department) - This is ….(name), I’m with …(company/department) Eg: This is Linda Eg: Mary here, of ANZ bank Khi yêu cầu nối máy đến số máy lẻ: - Extension (number) …., please Eg: Extension 201, please - Could/Can/May I have extension (number) …., please? Eg: Could I have extension 201, please? Khi yêu cầu nối máy, chuyển máy đến ai, phòng ban nào: - May/Could I speak to ….(name), please? Eg: May I speak to Mr. Lee, please? - Could you put/get me through to ….(name/ department), please? Eg: Could you put me through to Sales Department, please? - Could I have ….(department), please? Eg: Could I have HR department, please? - I’d like to speak to someone who deals with …. Eg: I’d like to speak to someone who deals with complaints - Could I speak to the person in charge of ……., please? Eg: Could I speak to the person in charge of customer complaints, please? - Could I speak to someone regarding ….., please? Eg: Could I speak to someone regarding customer service, please? - May I speak to someone from ….. (department), please? Eg: May I speak to someone from Accounting Department, please? Khi nói về mục đích của cuộc gọi: - It’s about… Eg: It’s about the iron I bought yesterday - I’m inquiring about… Eg: I’m inquiring about the airfare to Singapore - I have some urgent/ important matters to discuss with …. Eg: I have some urgent matters to discuss with Ms. Julia By Ms Phương Thảo
Posted on: Fri, 08 Aug 2014 02:00:25 +0000
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