The Tuscaloosa VA Medical Center has launched a new and improved Call Center. Our goal is to provide exceptional customer service to Veterans and their families. If you would like to speak to one of our trained Call Center staff to obtain medical advice, schedule appointments or if you have questions about your medications, please give us a call at the Tuscaloosa VA Call Center at 205-554-2010 or 1-888-651-2685 during our normal Hours of Operation, Monday-Friday, 8 a.m. – 4 p.m. During weekends, holidays, evenings and nights (WHEN) hours, the call will be transferred to the Dayton, Ohio call center. Benefits of the Call Center: • Veterans and family members are able to speak directly to a person • Provides continuity of care • Veterans and appointed family members are able to obtain and relay healthcare information • Questions are answered in a timely manner • Information is provided by Registered Nurses • Decreased waiting times • Excellent customer service • Direct access to facility wide information The Call Center will offer fast and courteous customer service by providing the following services: • Lab/Test Results (those that are normal) • Medication Renewals/Refills (we will alert your PACT Team for rx renewals) • Medication information • Direct link to primary care clinics • Status update on consults • Scheduling appointments
Posted on: Wed, 01 Oct 2014 18:22:38 +0000
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