The customer is always right, right? Wrong! In fact, the customer - TopicsExpress

The customer is always right, right? Wrong! In fact, the customer can sometimes be plain irrational. However, because your goal is the buck in his pocket and the forum is not an election debate, you must instantly employ EMPATHY which makes it possible to see issues from the customers point of view (be in his shoes). It lets you into why they feel how they do and in most cases, they are just right based on the information at their disposal, expectation or perception. When you do this, the customer can then be right and patronage is most likely to occur. It then becomes a win-win. So, the customer is always right if it guarantees patronage. Empathy facilitates so much. Practice it.

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