The term CRM is not new term but yes, the significance has increased many folds in today’s scenario. It has now become more professional, technology driven and practical in its approach. Its whole sole focus is on customer needs. Today, companies are expanding and exploring new markets their customer base is increasing and becoming more versatile. By going global they are facing cultural and regional issues, they have to adapt new strategies and methods of understanding their customers in different regions, while accomplishing their aim of serving new customers better. slideshare.net/salesbabu/what-is-crm-customer-relationship-management
Posted on: Fri, 10 Oct 2014 05:09:01 +0000
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