These days, it is hard for any business to have a product or price advantage again. These two things can easily be duplicated, but a strong customer service culture can’t be copied. I am “Extremely” impressed by the customer service displayed by VistaPrint. I had order business cards, car window decals and car door magnets. When I received the items, they were a lot smaller than they appeared on the proof screen. It is also very possible that I went a “tad” smaller on the font. I was ready to count my loss and wait a couple of months then order new items. But somehow I decided to try my luck and called VistaPrint to see if there was anything that could be done. Not only did the company agree to let me re-order, but they even went as far as making suggestions for changes that could be made on the decal and magnets in order that they may be more legible as I drive and market my business. They then processed a refund and all I had to pay was shipping again reduced from your normal express shipping cost. I walked away with a new order at just $17 for what I would have had to possibly pay another $80 for! VistaPrint has DEFINITELY won my vote and Loyalty. Guess what VistaPrint, “Loyal customers, they don’t just come back, they don’t simply recommend you, they insist that their friends do business with you.” vistaprint/category/business-cards.aspx
Posted on: Fri, 16 May 2014 19:20:54 +0000
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