This article by Gregg Wartgow at Green Industry Pros clearly illustrates how critical customer satisfaction and retention are to the success of your business. Most importantly, note that retaining customers involves two key factors: 1. maintaining consistency in service delivery and standards, as well as 2. establishing clear and frequent communication. For the contractors in the LandOpt Network, this serves as an excellent reminder of why we do what we do!
Posted on: Thu, 23 Jan 2014 21:22:07 +0000
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