This is my first time writing post so please support me by read it, share it, comment on it or like it. Because I lost my keys to my safe deposit box at Scotia Bank Coquitlam Centre, I booked an appointment to have lock smith to replace the lock, however, I didnt make it and I admit it is my mistake. An employee contacted me that the charge of $105 would be billed to me which I would of have no problem under normal circumstances. The challenge I had was prior to this appointment, I have made another 3 appointments already and each time I got to the branch, I was told there were no such an appointment made, I wasnt unhappy and let it go but decided to close my account and make my 4th appointment which I missed. I explained to the bank employee if there was no mistake made at first appointment, I wouldnt need to pay for the appointment I missed today, she then politely answered I am sorry that happened to you but as per agreement, you need to pay, I guess I wasnt clear, so I rephrased and told her that I would like the bank to wave the charge since I wasnt the one made the first mistake and that first mistake made by the bank, guess what, she gave me exact script I am sorry to hear that happened to you but as per agreement, you need to pay. Omg, I then asked her to pass me to the manager. After a minute or two, manager answered, I explain the situation, the branch manager asked me what would like him to do, then I told him to wave my charge, he said he wont do that but he is willing to wave half, I wasnt happy about it and expressed to him that we wouldnt have this problem if his bank didnt make mistakes on first 3 appointments, if he only wave half of charge, does that mean I can bill the bank for half of time and gas I took to the bank? I also said to him that as branch manager, arent you able to wave charges under special circumstances? I guess I pissed the branch manager off, he said to me that this is the best he can do because he doesnt want everyone to go ask him to wave charges. Here is the best part, he then told me that he is not appreciated how I spoke to his employee and dont tell him how to manage his job. My respond to him was You were not part of conversation so how could you know the way I talked to your employee, dont come at your customers base on assumptions especially in finance industry. Let me conclude the whole experience, dealing with an bank branch manager whose not taking care of a customer and yet telling a customer that he is not appreciated with how a customer talks to his employee and ask this customer not to tell him how to manage his job. I CLOSED MY ACCOUNT AND MY MOTHERS ACCOUNT. 15 years of relationships lost just like that. Again, thank you all for supporting it, sharing it, commenting on in or liking it.
Posted on: Sat, 24 Jan 2015 05:31:07 +0000
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