This is the chat I just had with TWC. Notice how many times the person I chatted with changed. General Info Chat start time Oct 31, 2014 3:53:45 PM EST Chat end time Oct 31, 2014 4:36:29 PM EST Duration (actual chatting time) 00:42:43 Operator Clark Chat Transcript info: Thank you for contacting Time Warner Cable. A representative will be with you shortly. info: You are now chatting with Pamela. info: ** Please do not share credit card information in this window. If credit card information is required, the agent will push a separate and secure form to you. ** Pamela: Hello, How are you doing today? You: Hi can I add NBC sports for the weekend then turn it off? You: I want to watch the Breeders Cup Pamela: Okay. Pamela: Please allow me a minute while I check this for you. You: thanks Pamela: You are welcome. Pamela: Your phone number is XXX=XXXX . You: yes Pamela: One minute. You: thank you Pamela: You are welcome. Pamela: I will take little time. Pamela: Please be online. You: ok You: what is it that is taking time? Pamela: I am sorry. Pamela: I am done . You: done with what? Pamela: Checking if the NBC channel available. You: is it available? Pamela: Checking. You: ok You: is there someone else you can ask? We have been on here for 18 minutes. Pamela: Yes I am checking with them too. You: ok Pamela: Thank you for waiting and I appreciate your patience. Pamela: You: ok Pamela: You need to add two packages to active NBC. Pamela: That is standard tv and variety pass. You: I already have standard TV dont I? Pamela: No you are subscribed to starter tv only. You: OK how much will it cost to add that for 2 days and then turn it off? Pamela: The cost for standard Tv is $57 and for variety pass is $8. Pamela: But we will charge you only for 2 days. You: OK how much is that? You: is it like 10 dollars? Pamela: Yes. Pamela: Max to 10 dollars. You: OK I want you to do that. Thank you so much!!! Pamela: You are welcome. Pamela: We will add it from here. You: when will it turn on? Pamela: I will transfer this chat to sales department. Pamela: They will do it for you. You: ok You: thanks Pamela: You are welcome. info: Please wait while I transfer the chat to the appropriate group. info: You are now chatting with Jerry. info: ** Please do not share credit card information in this window. If credit card information is required, the agent will push a separate and secure form to you. ** You: Hi Jerry Jerry: Hellio! Jerry: sorry for the runaround Jerry: Thank you for waiting in the queue. Jerry: I will quickly help you with answering all your questions, and resolving your issues. Jerry: You: you are welcome You: I want to turn on NBC sports for 2 days You: Pamela said it is 10 dollars You: I already over paid the bill today. Jerry: Let me check the details You: so there is already more than that on the account You: ok You: what I want to watch comes on at 5 EST Jerry: I see that I am unable to access your account You: how come Jerry: as you are You have reached Time Warner Cable pacwest Billing Support. sorry for the incorrect transfer Jerry: Please stay online, while I transfer the chat to the correct queue for further assistance. info: Please wait while I transfer the chat to the appropriate group. info: You are now chatting with Annie. info: ** Please do not share credit card information in this window. If credit card information is required, the agent will push a separate and secure form to you. ** Annie: Hi Donna. Annie: Please close and re- initiate a new chat if I am not responding for more than 5 minutes. Network disruption could disconnect our chat. Annie: How are you? You: I hope you are the right person You: I have been on here for a whole You: long time You: Can you see the history of this chat You: ? Annie: Please be online while I transfer your chat to right department. info: Please wait while I transfer the chat to the appropriate group. info: You are now chatting with Marcus. info: ** Please do not share credit card information in this window. If credit card information is required, the agent will push a separate and secure form to you. ** You: you guys need to get your act together Marcus: Hello how are you doing today? You: kinda of tired of this run around Marcus: I apologize for the inconvenience this has caused to you. Marcus: I have your query with me. Marcus: Please allow me couple of minutes while I check this for you. You: ok Marcus: Thank you. info: Your chat transcript will be sent to donna.larson@gmail at the end of your chat. Marcus: Thank you for your patience. You: This chat started at 3:53. It is now 4:32. Why is it taking so long to answer these questions? Marcus: I apologize for the inconvenience this has caused to you. Marcus: I was checking the details for you. Marcus: I am sorry to inform you that you cannot add the NBC channel for week. info: Please wait while I transfer the chat to the appropriate group. info: You are now chatting with Clark. info: ** Please do not share credit card information in this window. If credit card information is required, the agent will push a separate and secure form to you. ** Clark: Thank you for contacting Time Warner Cable. My name is Clark, please allow me a few minutes while I access your account and review the previous chat. You: I am done with this. Just read the non-sense run around for your self
Posted on: Fri, 31 Oct 2014 20:42:34 +0000
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