This is what I could find regarding making complaints about VRCs. My personal opinion is that if you have a complaint, it should be emailed (you will have a paper trail) to the supervisor, written in a calm and professional manner. When you are angry, have a neutral party read it, so you dont come off as irrational or snarky. Attach examples of your unsuccessful correspondence with the VRC. The supervisor may reply asking you to handle it directly with your VRC, but at this point you probably have done that already. The supervisor can review your complaints, and handle them with the VRC. ******** M28R Appendix J, Paragraph 6 discusses evaluating VRCs.*****A substantiated complaint or incident is one where a review by the supervisor, after considering both sides of the issue, reveals that the complaint/incident should have been handled more prudently and was not unduly aggravated by the complainant. Disagreeing, per se, does not constitute “discourtesy”. Valid complaints or incidents will be determined by the supervisor and discussed with the employee.*************Thats all Ive got right now.
Posted on: Sun, 26 Oct 2014 17:32:04 +0000
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