Tiffany J. M. Jackson [email protected] OBJECTIVE To obtain a position where I will be able to develop hands-on experience, utilize my good listening skills, and demonstrate my assertiveness. EDUCATION Texas A&M University, College Station, TX Graduate Certificate in Homeland Security, In Progress Sam Houston State University, Huntsville, TX Bachelor of Arts Degree in Mass Communication, August 2009 Major: Mass Communication with emphasis in Public Relations and Social Media Outreach EXPERIENCE Apple Incorporated, Home Based Home Based Technical Advisor, 07/12 – Present Influenced customer experience by providing personalized customer support experiences, constant utilization of Outlook, PowerPoint, Word, Access, Excel and other Microsoft and Mac OS X programs. Aon Hewitt, The Woodlands, TX Customer Service Representative, 03/11- 08/12 Managed client customer relationships by taking ownership of customer concerns via PeopleSoft and Oracle based case management software, processing payroll, providing support for computer based learning, timekeeping, workforce administration, and health and benefits related inquiries. Collaborated with teammates in large client implementation for multi-service contract (BAC). Legal Aid of Northwest Texas, Wichita Falls, TX Summer Legal Associate, 05/09-08/09 Drafted legal documents, conducted legal research using Westlaw and LexisNexis, met with clients, attended hearings, organized pro-bono legal clinics, observed weekly staff meetings. Drafted documents and completed tasks using the Microsoft Office Suite. HONORS • 2010 Equal Justice America Summer Public Interest Fellowship Recipient • 2009 Recipient of Texas Young Lawyers Association Scholarship OTHER • Production assistant for MSNBC’s “Hardball With Chris Matthews” and NBCs “Biggest Loser-Season 9”. ACTIVITIES I own a horse and I enjoy playing polo with him at the Texas A&M Polo Club and River Bend Polo club in College Station, TX
Posted on: Tue, 18 Mar 2014 17:47:48 +0000
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