Title Qualitative Assistant Type of Job Internship Department Facility Compensation One-time stipend Reports to Facility Manager Duration Fall and/or Spring semester Description Position Summary: • To provide exceptional service to clients in supporting and assisting their market research studies. Essential Duties: • Prepare the research facility for clients and respondents, including survey or focus rooms and lobbies with regard to furniture set-up, paperwork and any special supplies. • Cheerfully accommodate clients’ special requests. • For the client arrivals: signs in the client, familiarize client with facility, verifies client needs and AV preferences. • Greet, assist and accommodate respondents, treating them as our special guests • For the respondent arrivals: signs in respondents, rescreens respondents, ensure correct paper work is signed. • Serve and remove clients’ catered/take-out meals at the appropriate time. • Restore the facility to its standard set-up after each session, including returning furniture to designated location and washing/restocking dishes/utensils. • Act as liaison between recruiting department and the research moderator. • Complete paperwork accurately and in a timely manner. • Review sign-ins, spreadsheets, screeners, top sheets, and tent cards to ensure the arrival of the correct respondents. • Aids in the creation of a team atmosphere by helping other qualitative assistants. • Assists with answering the phones. • Prints spreadsheets for clients. • For respondent departures: pay respondents via debit card • Audio / Video responsibilities: begin all necessary recordings at the start of each research session, confirms all recordings are working properly, reports equipment and recording issues to supervisor immediately. • Other duties as assigned. Requirements Education: • Pursuing a Major/Minor in Marketing • Interest in Market Research • Knowledge of workplace safety procedures Experience: • 1-2 courses completed in marketing-related topics • 0-6 months experience in a customer service environment (event planning/coordination, catering, restaurant) Skills: • Strong customer service skills • Clerical skills • Detailed & team orientated • Time management • Dependable, energetic with an upbeat personality • Confident, hard-working, organized with a professional attitude. • PC proficient and technology savvy Abilities: • Multi-task • Creative thinker & solve problems • Effectively communicate (oral & written) • Self-starter who has ability to handle fast paced, stressful situations • Flexible schedule to include early morning and/or late night • Knowledgeable of surrounding area/locations Physical factors: • Must adhere to Qualitative Assistant dress code: all black attire • Stand and walk for long periods of time • Use hands to handle, control or feel objects, tools or control • Ability to lift, push and pull objects up to 30lbs
Posted on: Tue, 13 Aug 2013 15:38:32 +0000
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