Title: Ship Rider (Certified) (full-time) Job Code: X-001 - San Diego, CA & Norfolk, VA Job Duration: Permanent Citizenship: U.S. Citizen Required Clearance: Current Secret (Qualify for clearance up to Secret with existing eligibility a plus) Passport: Current Passport Job Open: Continuously Job Requirements: FIELD SERVICE TECHNICIAN (Ship Rider): Must go through a certification process that entails: (1). Demonstrating the required product proficiency by successfully completing the 16 week product training. (2). Must receive final approval and certification after completion. Ship Rider will maintain, repair and operate a broad range of high capacity printing/duplication equipment installed on Navy ships at sea and in port. This position can be expected to deploy frequently. General responsibilities: . Perform the full range of maintenance on assigned products; including repair, on-site troubleshooting, installation, moves, removal, retrofit, preventative maintenance activities, and customer call assistance. . Meet and/or exceed all required standards, such as Customer Notifications (ETA), Response Time, Product Repair Hours, Parts Cost, First Time Fix, and Call-Backs. . Document and track material usage, inventory of equipment, spares management, maintains upgrades and/or replaces hardware and software in systems. . Supports and maintains user account information including rights, security, required reports. . Trains customers, identifies, analyzes, repairs product failures, orders and replace parts, spares inventory/management. . Works closely with tech support and Navy contacts to ensure warranty management is accurate and current. . Determines and recommends which products or services best fit the customers needs. . Take responsibility for customer satisfaction by providing timely and courteous service with minimal support from other personnel.. . Works closely with Strike Group supervisor and provides scheduling and other critical information required to successfully manage and execute contract requirements. . Relies on experience and judgment to plan and accomplish goals and understands the Statement of Work requirements in the contract. . Must be at the appointed place of duty and accounted for by the Navy and Strike Group at all times. . Must be able to work out at sea for extended periods, approximately 3 to 8 months at a time. . Perform printer/copier operator support as required. . Applicants must have the ability to lift and move equipment up to 55 pounds. Experience/Qualifications: . Experience or formal training in AC-DC electrical/electronic required. Functional knowledge and application of a multi-meter. . A certificate or diploma from a recognized technical school, or college in the field of electronics, electrical repair, reprographics, or a related field. Two (2) or more years of related field experience as a technician may be substituted for the certificate/diploma. . Field experience as a technician working with business technology such as PCs, network connected printers and networked FAX equipment. . PC skills are required for this position. Skill demonstration required in IE Navigation, File saves and moves, Internet connectivity. Also required is a functional knowledge of Microsoft Operating Systems and Microsoft Office Applications and basic Mac systems. Knowledge of Adobe Creative Suite programs a plus. . A+ certification required and Network + certification preferred (exceptions apply for qualified Veterans) 28 Jan 2013 . Must be able to read, understand, interpret technical material and apply procedures/instructions. . Must have a certificate or strong basic electronics background. . Must have strong customer service experience.. Strong military background with deployment experience preferred. Please send resume to lucy@military-civilian with job title and location in the subject line
Posted on: Fri, 31 Jan 2014 04:01:31 +0000