To , The Director ,Ceo ,Chairman,President, board of directors of Maruti Suzuki India Limited (MSIL), Corporate Communications & Chief Operating Officer,Dvm,Rmk,Mkt,Snz,Zsm,Rsm,Tsm,Gm,Wm,Ccm, Secretary General, Engineering,Production,Supply Chain Staff, R&D and Service Department Mr. R. C. Bhargava ji,Mr. Kenichi Ayukawa ji,Mr. Toshiaki Hasuike ji, Mr. Osamu Suzuki ji,Mr. Amal Ganguli ji,Mr. D. S. Brar ji, Mr. Kazuhiko Ayabe ji,Mr. Keiichi Asai ji,Mr. Kinji Saito ji, Ms. Pallavi Shroff ji,Mr. R.P. Singh ji,Mr. Shinzo Nakanishi ji, Mr. Puneet Dhawan ji,Mr. S. Y. Siddiqui ji,Mr. M. M Singh ji, Mr. Sudam Maitra ji,Mr. Mayank Pareek ji,Mr.Hemant Chawla ji, Mr. Liu Xingti,Mr.Jhon Tews, M/s Smc, M/s Msil , Ro,M/s Msm, M/s Mssd, JD Power Asia Pacific , Joint Secretary Transport Department, Automobiles Manuf.Asso. Indian auto industry, Federation of Automobile Dealers Associations,Zee News, Japan,Gurgaon ,Vasantkunj, Naraina, Okhla, Jahangir puri. Sub: HELP or SOLVE our problems regarding our vehicle DL1CN 4075 RESPECTED SIR, I Manohar lal, Senior Citizen .I am the Owner of Maruti Eeco DL ICN4075 .I am Conducting its Service at the Maruti Authorised Service Center Maruti Service Master Okhla/Jahangir puri and Maruti Sales and Service ,Nariana Regularly. We Respect Maruti and Maruti Staff sh.Mehta ji, sh.Siddhu ji, sh. Sharma ji .When We visit on 4th August they Cooperate with us and we are Thankful the Cooperation. Before Aproox 50+ visits Msil Auth./Own Workshop and After (Workshop Last Visit) Driving the Vehicle for 15 days/ 800 km We are sure that there are Many Problems still continues in the Vehicle and I Already inform to the Company about this but have not Get any Reply Till Now. Maruti staff sh.Mehta ji, sh.Siddhu ji, sh. Sharma ji Admiited that because of Rules & Regulations, Pressure from Maruti Seniors,Part Vendors/Suppliers/Manufacturers we can not say Openly that there are Problems in the car. after Two plus Two Warranty (2 yr wrnty.+ 2 yr ex wrnty) We had not Expected that we will Suffer from such Defects in the car ,Also at the Time of Purchase no any one told us that they will not be Responsible if Vehicle will not Repair/Replaced fully Under Warranty Period. as a Result of this we have to Drive Default Vehicle and Maruti is Responsible for this. After the last Visit we Drive the Car for 15 days for 800 kms but Still its Condition is Same as it was Earlier like Noise in the Engine, Noise in Egr, Engine Missing and Consume Engine oil which Reaches Half Mark of the Dipistic/Gauge while Checking .There are other Problems about which we Complained about 50 times. Maruti Staff sh. Mehta ji, sh. Siddhu ji, sh. Sharma ji Admiited that there are Many Faults in the Vehicle but we are Helpless and we are Under Presure from the Company because of our Jobs thats why we Could not send your Vehicle to R&D or Service Department for checking at MSIL Factory. After Knowing all this we Think that Workshop/Vehicle Checking Staff (Seniors & Juniors) do not give Actual Reports to us but they give us Remarks Based on the Past Reports because Past Reports is also of the Maruti Authorised/Own Workshops. We Also Think that Alongwith Maruti Seniors there are Manufacturers who pose Pressure on you.they are Illegaly / Defective parts Supply by Maufacturers who are Defended by Some Seniors and also We Come to Know by Someone that According to jd power/ A+ /A* dates will be closed on 31 august. and this is all drama to check our car because we lodged compalint earlier. they also told us that After this we Cannot get the Benefits of Warranty because they Give us the Same Remark as they Earlier gave us . We Requesting you that get Check our Car from the Honest Staff in the R&D and Service Department /Technical Department because we Respect Maruti and Some Seniors of Maruti.We want to raise our voice about Defects in the Vehicle to the Senior Staff and Expect that Maruti will HELP us as they Helped us Earlier. because our Car is Defective We only can seek help from you because Maruti has Good Name in Customer Service,its motive Good Service and Customer Always Right. Its a Humble request to you to Repair our Vehicle and Expects that Maruti and its Senior Staff will Concentrate on the Actual Positioin of the Car Rather than on the Past Position and will not Come in any Pressure because Junior and Senior Staff Admitted that there are Faults in the Car. I ALSO CHECK THE VEHICLE SO MANY TIME IN MSSD,MSM(BOTH) BUT NO RESULT ONLY REMARKS GIVEN VEHICLE CHECK FOUND OK .I REQUEST TO YOU & ALL MSIL SR.STAFF MY VEHICLE IS NOT OK/FAULTY, PLEASE CHECK THE VEHICLE MSIL R&D OR SERVICE DEPARTMENT TEAM AT MSIL GURGAON,IF YOU WANT I DROP THE VEHICLE FOR THE CHECKING IN MSIL GURGAON ,SO KINDLY HELP US AND RECTIFY THE VEHICLE PROBLEMS, BECAUSE APPORX 50+ TIMES CHECK THE VEHICLE IN MSSD/MSM (BOTH)PLACES THEY ARE GIVEN A REMARK FOUND OK SO MANY PROBLEMS IN VEHICLE. PLEASE RECTIFY THE PROBLEMS OF THE VEHICLE . We Previously also lodged many Compalint to the Maruti Against this but we Havent get any reply and Heard of any Action Against this.It is Therefore Requested that Please take Serious Actions Against this as soon as Possible and Make Efforts to get My Car Repair. Note:My Vehicle last visit Maruti Service Master ,G T k ,Delhi . Job card no. JC-13013084 ,Dated on 3/8/2013 to 4/8/2013 Checked by Maruti Staff sh. Mehta ji, sh. Siddhu ji, sh. Sharma ji ,And Juniors Staff. Thanking you, Warm Regards, Manohar lal 9868143489 mmitra086@gmail Vehicle no.DL1CN4075 Maruti Eeco cng 5 Seater Ac with Htr. Chassis no.230761 Sold Date 04/10/2011 Km 34000 till date COMPLAINT NO/ID ZEE NEWS Z13G3152 31/07/2013 date-- 20/08/2013 Copy to - [email protected], [email protected], ATM Queue , [email protected], [email protected], "[email protected]" , feedback , [email protected], [email protected], [email protected], [email protected], "sumitra.roy" , [email protected], [email protected], "vm.chawla@maruti-msm" , [email protected], "works@maruti-msm" , [email protected],"[email protected]" "[email protected]" , [email protected], "vm.chawla@maruti-msm" , "works@maruti-msm" , "[email protected]" , msilj@live "[email protected]" , [email protected], msilj@live, [email protected], [email protected], msm.okhla@maruti-msm, swati.aggarwal@maruti-msm, hr@maruti-msm, prakash.jha@maruti-msm, [email protected], customercare.gtk@maruti-msm, [email protected], [email protected], Maruti Suzuki eeco, [email protected],pv.mehta@maruti-msm, [email protected], [email protected], [email protected], [email protected], [email protected], works.gtk@maruti-msm, [email protected], [email protected]", [email protected], [email protected], [email protected], [email protected], [email protected], [email protected]" ([email protected]), [email protected], [email protected], [email protected], [email protected] RESPECTED SIR, I Manohar lal, Senior Citizen .I am the Owner of Maruti Eeco DL ICN4075 .I am Conducting its Service at the Maruti Authorised Service Center Maruti Service Master Okhla/Jahangir puri and Maruti Sales and Service ,Nariana Regularly. We Respect Maruti and Maruti Staff sh.Mehta ji, sh.Siddhu ji, sh. Sharma ji .When We visit on 4th August they Cooperate with us and we are Thankful the Cooperation. Before Aproox 50+ Msil Auth./Own Workshop and After (Workshop Last Visit) Driving the Vehicle for 15 days/ 800 km We are sure that there are Many Problems still continues in the Vehicle and I Already inform to the Company about this but have not Get any Reply Till Now. I ALSO CHECK THE VEHICLE SO MANY TIME IN MSSD,MSM(BOTH) BUT NO RESULT ONLY REMARKS GIVEN VEHICLE CHECK FOUND OK .I REQUEST TO YOU & ALL MSIL SR.STAFF MY VEHICLE IS NOT OK/FAULTY, PLEASE CHECK THE VEHICLE MSIL R&D OR SERVICE DEPARTMENT TEAM AT MSIL GURGAON,IF YOU WANT I DROP THE VEHICLE FOR THE CHECKING IN MSIL GURGAON ,SO KINDLY HELP US AND RECTIFY THE VEHICLE PROBLEMS, BECAUSE APPORX 50+ TIMES CHECK THE VEHICLE IN MSSD/MSM (BOTH)PLACES THEY ARE GIVEN A REMARK FOUND OK SO MANY PROBLEMS IN VEHICLE. PLEASE RECTIFY THE PROBLEMS OF THE VEHICLE . Thanking you, Warm Regards, Manohar lal 9868143489 mmitra086@gmail Vehicle no.DL1CN4075 Maruti Eeco cng 5 Seater Ac with Htr. Chassis no.230761 Sold Date 04/10/2011 Km 34000 till date date-- 22/08/2013 ZEE NEWS COMPLAINT NO -- Z13H2213-22/08/13
Posted on: Thu, 22 Aug 2013 05:31:24 +0000
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