Tonight dont miss an amazing Free Live Interactive Webcast Event tonight at 5pm PT / 8pm ET by Brandon Rodman, CEO & Founder of Weave titled Make Your Front Desk 10X More Effective. This free webcast is designed to help identify areas where the front desk can be more effective to increase patient loyalty, increase profit margins, and decrease marketing spending. Please register now at dentaltown/Dentaltown/WebcastEvents.aspx. Synopsis: Help identify areas where the front desk can be more effective to increase patient loyalty, increase profit margins, and decrease marketing spending. What happens at your front desk while you are in the back with your patients? Do you know what is being said on the phone? Do you know who called your office each day? Do you know what your staff did and didn’t do on each phone call? Your staff is too busy and they are missing out on multiple revenue generating opportunities on nearly every phone call. Does your staff do the following on each phone call: 1. Collect and/or verify cell phone and email addresses 2. Schedule all overdue family members 3. Remind the caller of all upcoming appointments for their family 4. Reference any upcoming or recently passed birthdays 5. Ensure patients are aware of any uncollected balances 6. Try to collect overdue amounts There isn’t enough time on each phone call to do everything they need to do! Your patients won’t stay on the phone long enough. Can your staff make each and every patient feel like you know them, even if your staff member started working for you yesterday? Your staff is overwhelmed with information to review and tasks to accomplish throughout the day. They can’t keep up with everything and you are losing valuable revenue because of it. Your patient retention rate is going down because your staff, despite how hard they work, can’t keep up with the work load. Join us on this upcoming webinar to learn how to make your front desk 10 times more effective. You’ll learn how many opportunities they are missing on each phone call and simple ways to help them be more efficient and effective throughout the day. You will immediately start to see a major boost in productivity and a significant increase to your bottom-line.
Posted on: Wed, 12 Mar 2014 14:55:31 +0000
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