Training Information: Course Title: Basic Skills for Business, Marketing, and Management Language: instruction in Khmer but slide presentation and handouts are in English Trainer: Mr. Oul Van, Professional trainer of PMCC Date: 07-09 February 2014 (3 days) Time: 8:00 am – 5:00 pm Training Venue: Landscape Hotel (3-star hotel) Why should you attend this training? You need to understand the business concepts You need to understand business terms/some important business terms You need to understand skills for business management for business owner You need to understand skills for Marketing You need to explain the concept of sales and selling techniques You need to explain the concept and techniques for customer service You need to understand Human Resource management and process You need to understand Management and management functions Who should attend? The course is designed for Business director, business development manager/officer, marketing manager and who is managing business. Who is trainer? Mr. Oul Van (MBA from Australia) (Specialties: Marketing, Management and Business Development) Mr. OUL Van is currently working as a Business Consultant and Business advisor for many Business consultant and training organizations in Cambodia, a Consultant for International Training & Management Solutions and a Professional Trainer for UNCTAD/WTO, MPDF & Cam Edge Training Program. He also helps the training of PMCC as Associate Trainer as well. Mr. OUL Van has more than 15 years of training experience in the field of Sales, Marketing and Management in public and private sectors. He also has experience in academic and corporate training programs at many local universities in Cambodia. He has done well with a Business Consultant for International Training Center (ITC, UNCTAD/WTO, base in Switzerland) that has 135 Business Consultancy organizations around the world. Mr. OUL Van is also one of successful entrepreneur for his own business (Line management group Co., Ltd. Group of Line Management Stationery, Bayon Book Center and Sunflower Printing house). Van has a high sense of responsibility for a wide spectrum of business activities and has valuable hands‐on experience of setting up and developing new businesses. With high distinction, he holds an MBA from CharlesSturt University, Australia and got Professional trainer of trade from Canada. Course Objectives By the end of 3 days professional training workshop the participants will be able to: To understand the business concepts To understand business terms/some important business terms To understand skills for business management for business owner To understand skills for Marketing To explain the concept of sales and selling techniques, To explain the concept and techniques for customer service To understand Human Resource management and process, To understand Management and management functions Course Contents Session I: Introduction to Business Session II: Introduction to Marketing What is business? Business management and process SWOT Analysis Business plan key tools Process for business start up Entrepreneurship What is marketing? Important of marketing. Who are your Customer Market segmentation for your product Getting to know your customer. Session III: Marketing Mix Strategy Session IV: Marketing Research The marketing mix elements Product strategy Price strategy Promotion strategy Place strategy What is Marketing research Marketing research process How to collect the confident information Use of information Session V: Customer Services Session VI: Human Resources Management Staff attitude for effective customer services What is quality customer service? Sending a positive attitude to others. Know the four basic needs of your customers. Handling customer complaints. Services culture What do you need to know as a human resource personnel? Human resource Management Process Skills needed in managing human resources HR policies & procedures Manpower Planning Method and Strategy Staffs planning How to Conduct a Job Analysis Session VII: Staffs Management Session VIII: Management and Leadership Writing Job Descriptions and Job Specifications Technique to Determine Number of Recruits Understanding personalities to select better Process of recruitment, CV short listing ASK Modeling Selection and testing interview session Conducting interviews techniques Employee Contract Staffs orientation and training Staffs motivation The Vision and mission Planning, Organizing, Leading and Controlling SMARTER objective Effective Setting up strategy and implementation. Performance meets your organization’s requirements. Performance plans are developed and implemented according to your organization’s goals and objectives. Leadership style Setting your power Training Methodology Our training methodology is practical and participatory approach through presentation, group discussion, problem solving, role plays, games and practical experience sharing which makes this an interactive and hands-on course. Training tools, materials and facilities The LCD projector, flipcharts, posters, color papers, handouts, folders, pens, papers and other stationeries, especially, daily evaluation and final evaluation and other specific materials were used to present key learning concepts and structures and to make good environment for learning and to ensure the training run smoothly and efficiency. Registration and Payment: Training Fee: 199$ Free: Training Hand book, Handouts, snacks, lunch and certificate (from Phnom Penh Municipal Department of Labor and Vocational Training) Deadline Registration: 03 February 2014 SPECIAL DELIVERY: If you register before deadline: Get 5%- discount for sending 1- 2 staff Get 10%- discount for sending 3-5 staff Get 1 Free for sending more than 5 staff Please book your seat now! First come First served! For more information or registration: Please contact training coordinator, Tel: 023 6 924 911 #134 AE1, St 430, TuolTum Pong2, Chamcamorn, Phnom Penh. Mr Neang Rithy, Managing Director, HP: 012 43 36 23. Email: [email protected] OR pmcc_training@yahoo Website: pmcc-cambodia.org
Posted on: Mon, 27 Jan 2014 13:30:45 +0000
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