UNDERGRADS CAN APPLY: Customer Care Agents are needed for a reputable E-commerce company in Masaken Sheraton, Job Description Handle customer inquiries over the phone, email, social media & face to face. Research required information using available resources. Manage and resolve customer complaints. Provide customers with product and service information. Identify and escalate priority issues. Route calls to appropriate resource. Follow up customer calls where necessary. Document all call information according to standard operating procedures. Complete call logs. Skills & Requirements: Very Good verbal and written communication skills. Very Good listening skills. Very Good problem analysis and problem solving. Customer service orientated. Can Work on shift basis. Very Good organizational skills. Attention to details. Judgment. Very Good computer skills. Excellent English Language. 0 – 2 Years’ Experience. Working Conditions: 10 AM – 7 PM, 2 days off Package: LE 1850 If interested, please send your WORD DOCUMENT CV to [email protected] and mention Care Agent in the subject.
Posted on: Fri, 12 Sep 2014 19:16:26 +0000
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