User Support Technician Req: C1314-023 Location: ECC Campus Division Information Technology Services Position Type: Classified Staff Posting Close Date: 02/12/2014 JOB DESCRIPTION: BASIC FUNCTION: Under the direction of the business systems analyst and general supervision of division management, the user support technician enters and verifies data, installs, configures and maintains workstation operating systems; installs and configures client and office support software; tailors workstation communications software and provides “on the job” training support to users. REPRESENTATIVE DUTIES: Assist other information technology support staff in systems usage, writing and debugging UNIX shell programs. Communicate with affected persons about any problems and unusual results from scheduled job runs, and keep the Help Desk informed of problems. Install and maintain integrated systems software and applications and configure workstation operating systems. Review, check and verify input documents to assure accuracy, completeness and compliance with established policies, procedures and standards of assigned office or department. Code and enter data on a computer or terminal according to existing formats and guidelines; assist as requested in developing new fields, screens and formats. Communicate with users regarding input documents, work schedules, output and report generation. Load and download data and assure proper interface with personal computer applications; create back-up files as needed. Train users on new and existing software. Maintain software and hardware inventory for supported users. Process a variety of computer production runs producing reports and queries. Proof and balance report and summaries. Provide support to the faculty by scanning, grading, and reporting student tests, surveys and evaluations. Contribute to the efficiency of computing by performing regular monitoring of response times and workloads on the main computer, responding promptly ; to any abnormal alarm or condition within the system; perform remedial action; inform appropriate division staff of diagnostic information. Shut down power and restart all assigned systems as needed, and communicate special instructions and changes to standard procedures to other staff members. Respond to requests and provide information to faculty and staff. Ensure the accuracy of output by separating and checking any remaining job output produced the previous night. Provide effective job scheduling by preparing and organizing the jobs to accomplish the night’s work, submitting, executing, and printing all jobs required. Separate and verify the accuracy of output produced. Perform related duties as assigned. JOB QUALIFICATIONS: KNOWLEDGE OF: Microsoft and Unix operating systems, basic network principles, and e-mail client requirements. Personal computer office products including, but not limited to, Microsoft Office Suite (Word, Excel, PowerPoint and Outlook). Reporting capacity for integrated systems software. Personal computer and workstations installation and support procedures. Personal computer software installation and configuration techniques. ABILITY TO: Apply the principles and concepts listed above under knowledge and abilities. Train technology users. Analyze and resolve problems and present a clear explanation of the events leading up to or contributing to the problem. Communicate effectively, both orally and in writing. Install, configure, and tailor personal computer based software. Utilize office suite software for satisfying divisional and user documentation requirements. Establish and maintain open lines of communications with the user community. Track and satisfy in a timely manner user requests for services. Develop and publish training manuals and technical bulletins. Read, understand and follow technical and verbal technical instructions. Manage multiple tasks concurrently and work with minimal direct supervision. Be cognizant of and responsive to customer service needs. EDUCATION AND EXPERIENCE: Any combination equivalent to: graduation from high school or G.E.D and two years of experience installing and supporting personal computer software. An associate degree in a related field is preferred. WORKING CONDITIONS: Standard office setting. Extensive computer work - will look at a computer monitor for extended periods of time. Lift and carry up to 25 lbs. Move from one work area to another as needed. May sit and stand for long periods of time. SALARY RANGE: $4,593 to $5,625 per month. Employees contribute 6% - 7% of their earnings toward the Public Employees Retirement System (PERS). CONDITIONS OF EMPLOYMENT: This position is designated as a full-time, twelve-month classified. Excellent fringe benefits include eight 32-hour workweeks during the summer. Working hours will be Monday through Friday 3:00 p.m. until 11:30 p.m. Employment is contingent upon satisfactory employment verification, fingerprint check, and tuberculosis examination. The selected candidate must provide identification and work authorization. Physical standards for this position are available for review in Human Resources. TO APPLY: Applicants must submit the following documents by the closing date: 1) Online application: https://elcamino.igreentree/css_classified 2) Resume 3) Pertinent transcripts (only in pdf format) as stated in the job qualifications if applicant holds one. (Unofficial computer-generated academic records/transcripts must include the name of the institution and degrees awarded to be acceptable.) Foreign Transcripts: Transcripts issued outside the United States of America require a course-by-course analysis with an equivalency statement from a certified transcript evaluation service verifying the degree equivalency to that of an accredited institution within the USA. Applicants with disabilities requiring special accommodations must contact Human Resources at least five (5) working days prior to the final filing date. Please Note: Documents submitted or uploaded for a previous position cannot be reused for other positions. You must submit the required documents for each position you apply for by the closing date. Failure to do so will result in an incomplete application. Applications with an incomplete status will not receive consideration. You may check the status of your application online. If you should need assistance please call (310) 660-3593 Ext. 3807 or visit the office between 8:00 a.m. and 4:00 p.m., Monday through Friday. CLOSING DATE: Wednesday, February 12, 2014 at 11:59 p.m.
Posted on: Fri, 31 Jan 2014 01:24:49 +0000
Trending Topics
Recently Viewed Topics
© 2015