VeteranWarriors just shared this with us. Basically when you read down, you will get to a excerpt of a 2002 memo. They right here in the memo admit to, AD HOC Waiting Lists”, which they are screaming right now, these list dont exist! Cant change the written facts VA. #overhaultheva If you follow the links and read the docs attached, it is the VA user manual and training. VeteranWarriors, One of our supporters (Who works for the VA) sent this to us last night. docs/@lauren.carol.58 “This came out/trained on today in VISN 16.” The key notation in the “Manual” is on page 1 – “Introduction” “Recognizing a need to effectively track the demand for services at Department of Veterans Affairs (VA) hospitals and Community Based Outpatient Clinics (CBOCs) versus their ability to meet this demand, Laura Miller, then Deputy Under Secretary of Health O & M, sent a memo to Gary Christopherson, then Deputy CIO for Health, VHA, requesting the development of an electronic wait list. Here is an excerpt from the memo dated February 1, 2002. As you are aware, clinic-waiting times has become a high visibility issue with the Secretary’s office. We report data monthly during the Deputy Secretary’s Performance briefings. Current waiting time measures reflect the experience of veterans already “in the system” and do not accurately portray waiting time experiences of new enrollees or patients without a scheduled appointment. Whether due to absence of appointments or other reasons, ad hoc “waiting lists” of new veteran enrollees to be entered into the scheduling system are known to exist, and waiting times for new enrollees seeking care are anecdotally reported to be long. We will attempt to formalize an “electronic waiting list” in VistA to more consistently and accurately reflect demand across VHA, and reduce the risk to enrollees lost to follow-up due to clerical error.”
Posted on: Wed, 07 May 2014 01:03:35 +0000
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