Veterans Jobs:Job Description Value Added Service Representative - Entry Level Technician Customer Engineering Services Cleveland, OH 7/19/2014 Job Description Customer Engineering Services, LLC (CES) is a provider of Technical Services. We provide product installation, preventative maintenance, on-site repairs and helpdesk services for clients with inventory throughout the U.S. and Canada. We are a fast growing company and currently have a career opportunity for a Value Added Services Representative (VASR) reporting to the VAS Field Manager. Desired candidates will live in the Cleveland area. The VASR will perform tasks such as: scheduled installation activities, merchandise replenishment, merchandising, white glove equipment exchange, customer associate training, basic preventative maintenance, ensuring the equipment is in good working order and other related services. Candidate must be willing to travel to assigned customer locations and transport merchandise using their own vehicle (car allowance and mileage reimbursed). The VASR will work a predetermined full-time schedule with benefits. The hours and schedule will vary weekly based upon customer needs and projects being supported at any given time. Job Responsibilities: Pick-up and transportation of merchandise, parts, and equipment associated with work orders Merchandise and consumables replenishment Inventory tracking/reporting In store merchandising as directed Train customer associates as required following initial installations or to promote ongoing skills and enhance customer satisfaction within their install base Perform basic equipment installation, removal, preventative maintenance/cleaning, and project related activities Process return shipping of merchandise, parts, and/or equipment associated with work orders Evaluate and provide status on the condition of in-store and automated retail equipment Interact with our customers employees, their management personnel, and their customers on a daily basis, providing best in class levels of customer service Work with other team members and Field Manager(s) to ensure effective and on-time delivery of services Travel as needed and may include overnight stays Job Requirements Job Requirements: Technical skills and aptitude required Able to work with small hand tools Able to work with small hand tools Able to lift 60 lbs. Customer focused Effective communication/Interpersonal skills Team player Self-motivated and able to work independently Detail oriented Time Management/Organizational skills Able to multi-task Strong problem solving skills Computer skills and comfortable using mobile devices and web-based applications Reliable transportation, proof of insurance coverage required Physical requirements: While performing the duties of this job, the employee is regularly required to bend, kneel, sit, crawl and stand. The employee must regularly lift and/or move up to 60 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Education/Experience: Minimum of a high school diploma or equivalent 2 or more years of computer, electromechanical, or technical related experience preferred Prior experience in retail, merchandising, field service, or customer service strongly preferred All candidates considered for this opportunity will be required to undergo pre-employment screening including a physical, substance testing, motor vehicle records check and background check. The estimated start date for this opening is July 21st. Due to the anticipated number of resumes, only those candidates selected for further consideration will be contacted. Job Snapshot Base Pay $14.00 - $16.00 /Hour Other Pay Car Allowance and Mileage reimbursement Employment Type Full-Time Job Type Entry Level, Installation - Maint - Repair Education Not Specified Experience Not Specified Manages Others No Industry Electronics, Merchandising Required Travel Not Specified
Posted on: Mon, 11 Aug 2014 00:25:08 +0000