We have been experiencing intermittent issues with the Terminal 5 baggage system which has caused some bags to be processed manually. While passengers can currently check-in bags as normal, you may wish to carry essential items in hand baggage where possible. Flights are still operating as normal. Our engineers are closely monitoring the system. Manual processing led to some bags not making flights in time. Passengers are receiving bags all the time but it will take several days to reunite all passengers with their bags. We are very sorry for the disruption caused to passengers and we are working round the clock with airlines to reunite passengers with their bags as quickly as possible. For further information, please see the following page: heathrowairport/help/faqs/baggage-issues-q&a
Posted on: Sun, 29 Jun 2014 18:31:06 +0000
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