We have over 70 people already attending this event on Wednesday - but can still accommodate more. Come and join us! BREAKFAST CUSTOMER SERVICE FORUM We invite you to join us for a business breakfast on Wednesday 26th June at the Old Government House Hotel, St Peter Port. This forum is specifically designed to engage with the Guernsey business population, and offers an ideal networking opportunity, as well as being insightful and entertaining. The seminar includes a hot and cold buffet breakfast, including juices, bacon rolls, pastries, croissants and tea or coffee. Customer service and client retention is fundamental to the success of any business. Come and hear from an impressive line-up of speakers, including our own Chamber director, Barry Cash, on how they have developed a service-driven culture within their own organisations, and how customer service can impact on YOUR business. PANELISTS Peter Murley, CEO, Hawksford Ltd. Peter is a highly experienced executive, who focuses on people-centric operations. An entertaining speaker who will not disappoint. Kate Heywood, Founder, The Best of Guernsey Ltd . Kate’s experience with local Guernsey businesses gives her a unique insight into the importance of customer retention and how to use testimonials to your advantage. Barry Cash, Director, Guernsey Chamber of Commerce. Barry’s experience and position at Chamber ensures he can advise on what is good – and bad – for Guernsey business, and how we can all raise our game in today’s challenging marketplace. Allen Edwards, Regional General Manager, Waitrose . Allen has a wealth of experience in the retail industry and is passionate about good customer service. He will give an insight into the effects of good customer service and how it can impact on the profit margin of any size of business. Susie Andrade, Managing Director, Channel island Skills Academy. Susie is in a unique position to explain how good customer service can be instilled into everyone in the organisation, so a “can do” attitude prevails. BREAKFAST FORMAT 7.30am – Arrival, networking and breakfast 8.00am – Keynote speakers 8.50am – Q&A to the panel 9.15am – final networking 9.30am – close Tickets are £19.50 per person, or reduced to just £156.00 for a table of ten. Contact Julie on 07781 116713 or email Nicola/Anne at Guernsey Chamber.
Posted on: Sun, 23 Jun 2013 08:46:11 +0000
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