What suggestions do you have to start a customer service - TopicsExpress

What suggestions do you have to start a customer service program? I could write a book on this one question. I want to give you a simple answer. Go to the website CultOfTheCustomer. Download the forms and exercises. You will see the links on the left side of the page. These downloads are free. Take a look at the Touch Points Chain exercise. This exercise will help you identify the interactions you have with your customers.

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