When business practices, technology and customer needs are changing so rapidly, your success — even survival — depends on making sure that your business is keep¬ing pace. But since business resources are limited, those companies that resolutely focus on what their customers are demanding, and that continually innovate, are the ones that get ahead. Anything that doesn’t contribute to your customer obsession is a candidate to be outsourced. To be certain of quality delivery, you need to carefully select your part¬ner. We know that an effective BPS provider: Engages with you at a strategic level and collaborates with you over the long term, to take on processes that can be better delivered externally. Takes ownership of your processes, end-to-end, and understands how each pro¬cess contributes to the business in the context of your particular industry. Invests in continual improvement of service delivery and management, through innovative mixes of people, process and technology to deliver the service at hand. Shows you tangible results — both with cost savings and real enhanced revenue streams — and is happy to bet on those results with gainsharing terms in their contracts. This approach has produced impressive results for hundreds of our clients, some of which we have referenced in this paper. We know it will work for you, too.
Posted on: Wed, 21 Aug 2013 05:58:14 +0000
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