Whitley, Michael Dewayne——240-***-**** m*******@yahoo Education: B.A: B.A: English. Creative Writing-- University of Houston Graduated -12/1998 B.A: Psychology-- University of Houston Graduated -12/1998 B.A: Business Communication/Media Production--University of Houston Graduated -05/1999 COMPUTER SKILLS: Type: 65 wpm. Operating Systems: Mac, Windows. Word-Processing (MS Word 93-2010; MS PowerPoint, MS Publisher, Spreadsheets/Accounting: QuickBooks, Excel, Lotus. Customer Relation Database: Salesforce, MS MatchGift, MS Access, QuickPro, NetForum. E-show, FileMakerPro, iMIS. Presentation/Creative: Adobe Photoshop, QuarkXPress. Email: MS Outlook. Web MAINTENCE: MS FrontPage, HTML. Intranet content and document management. Work Experience: IT Help Desk, Tier 1 Company: Smithsonian Institution- Office of Contracting and Property Management Date: 06/12-10/13 City: Washington, DC • Provide helpdesk support and resolve problems to the end user’s satisfaction • Monitor and respond quickly and effectively to requests received through the IT helpdesk • Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority • Modify configurations, utilities, software default settings, etc. for the local workstation • Utilize and maintain the helpdesk tracking software • Document internal procedures • Assist with onboarding of new users • Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment • Install, test and configure new workstations, peripheral equipment and software • Maintain inventory of all equipment, software and software licenses • Report issues to the Service Desk for escalation • Manage PC setup and deployment for new employees using standard hardware, images and software • Assign users and computers to proper groups in Active Directory • Perform timely workstation hardware and software upgrades as required IT Help Desk, Tier 1 Company: American Society of Hearing and Language Foundation (CoreStaff Staffing) Date: 05/10 – 04/12 City: Rockville, MD • Troubleshoot and resolve trouble tickets related to technical difficulties with hardware, software, and the network. • Followed established procedure and instructions to identify, research and resolve years technical problems presented through Level I, II and III (when possible) Help Desk tickets. Documents, tracks and monitors the problem to ensure a timely resolution. • Resolve connectivity issues • Run CAT 5e and maintain SIPRNet ports as needed • Upkeep of active directory for incoming and outgoing personnel. • Resolved day-to-day computer and network related problems with the up most efficiency and time management. • Assisted in alteration of print server to allow any changes to the network or networkable printers as need be. • Verified issue resolution on the customer’s behalf • Verified with the customer that the issue has been resolved and update the ticketing system • Interfaced with infrastructure, database, and development personnel • Communicated plan, progress, and issues in a timely manner • Performed other duties or special projects as assigned • Computer skills used: MS Word, MS Access, E-show, Net forum, MS Excel, iMIS Technical Sales Support Specialist Date: 5/08 – 5/10 Company: Pinnacle, Inc. (Office Team) City: Glendaele, CA • Assisted the Office Manager, Human Resource Manager, and six Project Mangers with information technology and communication infrastructure systems and solution of Data Center Design & Installation; Structured Premises Cabling; and Technology Relocation. General Administration: Completed payments and controled expenses by receiving, processing, verifying, and reconciling invoices. Reconciled processed work by verifying entries and comparing system reports to balances. Charged expenses to accounts and cost centers by analyzing invoice/expense reports; recording entries. Paid vendors by monitoring discount opportunities; verified federal id numbers; scheduling and preparing checks; resolving purchase order, contract, invoice, or payment discrepancies and documentation; insuring credit is received for outstanding memos; issuing stop-payments or purchase order amendments. Paid employees by receiving and verified expense reports and requests for advances; preparing checks. Maintained accounting ledgers by verifying and posting account transactions. Verifies vendor accounts by reconciling monthly statements and related transactions. Maintained historical records (hard and electronic) • Computer Skills used: QuickBooks, MS Outlook, MS Word, MS Excel Project Coordinator Company: American Society of Hematology Date: 03/06 – 02/08 City: Washington, D.C. Website: hematology.org • Supported the Journal Business and Content Licensing Manager. • Oversaw the processing of 8,000 member subscriptions • Data entry: Processed batches of new and renewal subscription orders that came through the lockbox account making sure that total receipts entered into the database matched total receipts credited by bank. Forwarded any payments sent directly to the office to the lockbox for processing. Processed orders for single issues of the journal. Provided accounting staff with batch reports noting sub-account allocations. Reconciled address changes in QuickPro. • Computer skills used: Web, MS Excel, MS Word. QuickPro, MS Excel, and MS Access. References Available Upon Request
Posted on: Wed, 26 Mar 2014 21:57:15 +0000
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