Why do I have to pay for a service the phone you gave me doesnt let me use and your associate at Wal-Mart mart cant fix but wont swap phones so wheres that leave me Hi Albert Hoch. Whats the specific issue that you have with your phone? May I have the serial number of your phone? ^Felice Rq4b634394m and it wont check email wont recieve a picture message if it has anything with internet its not happening with this phone but the other one we baught at same time works fine December 7th, 3:39pm Hi Albert Hoch. Let me assist you further. Can I please have you phone number? ^Mike 8654569167 Thank you. How many signal bars do you have on the phone right now? Full Are you prompted with an error message when you send a picture message? How about when you access your browser/email? ^Chelsea Yea everytime i try to access anything If so, what was the exct error message? Email Facebook Browser Try to access your browser. Is there an error message? Yup Okay. What was the exact error message? Service unavailable I see. I was able to update your account. Please turn your phone off. Wait 60 seconds and turn it on. Then, try to access your browser. Let me know if there is any progress. Still does samething Im sorry to hear that. Please provide me with your ZIP code. December 8th, 6:58pm 37771 sorry for delay had work which my phone is a big part of ever try and run a company when you cant send or receive photos of propertys no fun and my clients really hate to here you will have to wait for my phone to be fixed so we can either swap phones out because apparently this phone is damaged so please if we can not go this route then i will have to search different carrier thank you for your time Hi Albert! In behalf of my colleague, youre welcome. Should you have any question, just notify us here. ^Gelly i just asked you one Okay! So, do you want to continue working in your phone? well what are you going to do that the associate at walmart straight talk center didnt was there and hour the other day and last night they said they tried im 13 days left in this month before i have to pay another 45 dollars and i havent once been able to use it for what i need it How many signal bars do you have? full Are you just able to make and receive call? yep send a text when the phone doesnt freak out and send it half typed How about your pictures? can send or receive and thats my job sending photos of damaged propertys cant the phone is just shot its an old tracphone you guys sent me when we order our phones off line and it just has seen its better days Please try to send a picture to your own number. December 9th, 6:14pm i did and it didnt work its like your not reading what im typing Hi Albert ! Did you encounter the same error message? ^Gelly everytime never changes and im still having people tell me they can hear me threw the phone im telling you guys this phone i order of line is junk send me the same phone or something but i rely on being able to send pictures it part of my company December 9th, 7:47pm Before we proceed with that we must complete the troubleshooting steps. Can you please tell me how many signal bars do you currently have? ^Luis. No response within the established time. for the 3rd time i have full bars I have updated your account. Please turn your phone off and turn it back on. December 10th, 7:13am samething im just going to go to sprint im tired of you guys trying the same thing over and over to no a vale the phones a bad phone and it happens to the best companys it happens but for you guys to keep trying the same stuff over and over just doesnt seem right my number is 8654569167 im going to work sense i dont get data on my phone i wont be back on to check messages tell after 5 December 10th, 8:18am Good morning, Albert Hoch. We apologize for any inconvenience you may have experienced. I will make some changes in your account. In a few minutes I will give you more details. ^Angel. I just updated the account with the data services. You must turn the phone off and immediately back on. Once the phone is back on, please try again to use the browser. December 10th, 5:55pm still the same error message December 10th, 7:03pm Hi. Albert Hoch. I apologize for the inconvenience. Please turn your device off, and remove the SIM Card for a few minutes. After that please reinsert the SIM card and turn your phone back on. Once the device it is back on please turn your mobile data off and back on again, and try to use your internet. Please let me know if you are able to access to your internet or if it display any error or message. ^Jose. ok one second Okay. Let me know if you are able to load the internet of your device. ^Jose. same thing service unavailable I see. I will need to check the coverage for your area. Please provide your address, for me to be able to verify this for you. ^Jose. Friday 3:55pm hi jose or which ever one is there now iv provided you guys with my address 3 times i work for a living cant sit in front off computer all day waiting for you guys to fix it iv called your customer support to no further help then you guys have gave me its simple the phone is damaged plan and simple it can be sitting on the table and will do nothing but say connection failed over and over so apparently the board in side the phone was damaged when you guys sent them to me when i placed my order online so its simple you guys can either send me a replacement phone can be same kind i have now aslong as it works correctly or give me a discount on a phone in the store and ill go buy another one this were supposed to be the phones to help my company grow or atlest thats what the sales clerk said when i went to ask questions before i got online and order so how are we going to fix it We apologize for the inconvenience. It appears that your account is well provisioned on our end, Please verify the last four digits with your SIM card number. ^Chelsea the black letters or grayish its either imc4 or 8875 and it prob does look that way at your end but on my end it doesnt wokr work* That is also the same SIM card number on our end. Since we already performed the basic troubleshooting steps, and your phone is still not working. Well replace your old SIM card. If you would like to proceed, please provide us with your working email address, recipient’s name, daytime phone number and shipping address. savag3276@gmail albert hoch 8654569167 155 williams ferry rd lenoir city tn 37771 Your ticket number is 1103608955. You should receive your replacement SIM card in three to five days. Tuesday 4:54am hi can someone explain why my tracking number says it was delivered to glen rock pa when i gave you my address Date/Time Activity Location 10/16/2013 - Wednesday 2:57 pm Delivered Glen Rock, PA Left at front door. Signature Service not requested. 7:17 am On FedEx vehicle for delivery LEWISBERRY, PA 6:02 am At local FedEx facility LEWISBERRY, PA 12:28 am Departed FedEx location LEWISBERRY, PA 10/15/2013 - Tuesday 4:01 pm Arrived at FedEx location LEWISBERRY, PA 1:16 am In transit GROVE CITY, OH 10/14/2013 - Monday 9:53 pm Left FedEx origin facility INDIANAPOLIS, IN 3:57 pm Arrived at FedEx location INDIANAPOLIS, IN 1:50 pm Picked up INDIANAPOLIS, IN 10/12/2013 - Saturday 10:27 am Shipment information sent to FedEx Select time zone Shipment Facts Hide when my address is clearly stated im so over this mickey mouse operation Hi Albert. Were sorry for the trouble. We will need to contact the other department for further assistance. However, they are closed. Please contact one of our customer care representatives at 1-866-667-6470 and enter reference PIN 631667. Please be advised that your reference PIN is valid only for two weeks. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thanks. ^Lindsay Tuesday 7:34am why ? why do i have to keep jumping threw hoops for this a month iv been addressing you guys about this problem ,,,, Good morning, Albert Hoch. I will proceed to check the account and the shipping details. In a few minutes I will give you more details. ^Angel. I have checked the tracking number and it shows that it was delivered on 2013. This is an error from FedEx. FedEx is using a recyclable tracking number and it should be updated within 24/48 hours. What we can do, just to ensure that SIM card will be delivered, is to send you a new one. Please confirm your shipping address one more time. Thank you. Tuesday 2:09pm 155 Williams ferry rd Lenoir city tn 37771 I am still checking your tracking number. Please wait. ^Che https://fedex/fedextrack/WTRK/index.html?action=track&action=track&ascend%20header=1&clienttype=dotcom&cntry%20code=us&language=english&tracknumbers=832833646639225&fdx=1490 fedex fedex Albert, Ive already checked your tracking number and the estimated delivery date will be tomorrow at 7:00 PM EST. yes i see that hope it fixs the problem Yes, Albert. Have a great day! ^Che 3 hours ago ok so i just got home and the sims card is here Hi! Can I have the last four digits of the new SIM card number? ^Daisy 3177 Do you want to keep the same phone number? yes ok its used for a business ? Please restart the phone after inserting the new SIM card. restarting now does the exact same thing it was doing 6 minutes ago I made some changes on your account. Please turn your phone off. Wait for a minute, then turn it on. theres no need i just order phone from sprint i gave you guys a month to fix my problem and it still isnt doing what it was paid to do so just refund me and we will part ways Chat Conversation End
Posted on: Thu, 18 Dec 2014 23:03:30 +0000
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