Winter Storm Warning Winter may be overstaying its welcome this week as a mix of snow, ice and wind are predicted today and tomorrow across National Grids upstate New York service region. National Grid crews, as always, are ready to respond to any damage that may result from this latest round of severe winter weather. National Grid advises customers to be prepared for service interruptions. Its a good idea to have a number of working flashlights, at least one battery-operated radio and an extra supply of batteries in your home. A radio is a good way to stay in touch, as National Grid provides news media with timely information regarding service restoration efforts. We also provide storm and restoration updates through Facebook and Twitter. If you should lose power, outages can be reported by calling 1-800-867-5222 or by visiting the National Grid Outage Central website. Important Safety Tips If you use a generator to supply power during an outage, be sure to only operate it outdoors. Before operating generators, be sure to disconnect from National Grids system by shutting off the main breaker located in the electric service panel. Failure to do this could jeopardize crew safety. If you lose power, turn off any appliances that were on when the power went off, but leave one light on so you will know when power is restored. Power problems can sometimes interrupt public water supply systems or disable well pumps, so its an especially good idea to keep a supply of bottled drinking water handy, as well as some canned food. People who depend on electric-powered life support equipment, such as a respirator, should let National Grid know. To register as a life support customer, call the companys Customer Service Center at 1-800-642-4272. National Grid customers who experience outages should call National Grids outage line at 1-800-867-5222 immediately to expedite restoration. Check on elderly family members, neighbors and others who may need assistance during an outage period. How does National Grid Get Customers Back Online? When a power outage occurs in your neighborhood, it may in fact be affecting thousands of customers. National Grid emergency crews follow a time-tested plan to begin restoring service as safely and quickly as conditions allow. Accurate damage surveys, resource assessments and restoration estimates are critical in the preliminary stages of any major weather event. National Grid crews perform damage surveys as soon as possible during and after the weather-related incidents following established safety guidelines. Credible and consistent communication with local public officials and the media is maintained throughout the duration of the restoration effort by in-person updates between National Grid personnel and state and local officials, regular media updates, and updates to Outage Central. As damage assessments are underway, our crews clear away hazards such as live, downed lines. The clean-up of storm-damaged trees and branches removed from our electric facilities remains the responsibility of the customer or property owner, whether private or municipal. Next come repairs to main transmission facilities, including towers, poles and high-tension wires that deliver power from generating plants. Recovery work at local substations is also a high priority, because power flows from transmission lines through substations on its way to you. Circuits and transformers in neighborhoods and the wires that connect them to your home come next—starting with areas that involve the most customers. While waiting for your power to return, please know that were doing everything we can to restore electric service as quickly as possible. National Grid Here with you. Here for you.
Posted on: Thu, 13 Mar 2014 01:54:27 +0000
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