Youve heard of a troop surge but how about a tech surge? Thats what the department overseeing Obamacares troubled website calls the latest efforts to troubleshoot the weeks-long series of glitches. Heres what Julie Bataille, a spokeswoman for the Centers for Medicare and Medicaid Services had to say about it in a HHS Blog. As part of the “Tech Surge,” we’ve added key personnel from the government and private sector, including expert engineers and technology managers. These dozens of people are strengthening and reinforcing the team we have working 24/7 to address the problems around Healthcare.gov. They come from leading technology companies such as Red Hat and Oracle; and include individuals with expertise on site reliability; stability; and scalability. Two of these key personnel are Michael Dickerson and Greg Gershman. Michael is a Site Reliability Engineer on leave from Google. He has expertise in diving into any layer of the tech stack, from the metal to the application code to the people that write it, in order to deliver some of the worlds most reliable online services. Michael is onsite working with QSSI, the general contractor, leveraging his experience stabilizing large, high throughput applications to improve HealthCare.govs reliability and performance. Greg is a developer and entrepreneur with experience running agile development teams and creating better user experiences when interacting with government. Greg is working with CGI, focusing on optimizing the site to improve HealthCare.govs performance, and helping the development process be more agile so HealthCare.gov can release improvements more rapidly. Besides these two, there are dozens of software engineers, developers, designers and analysts, who are methodically working around the clock on performance and functionality of healthcare.gov. And, lastly, as the general contractor, QSSI is making sure there is a coordinated approach to the punch list, and that the experts are being used as efficiently and productively as possible.
Posted on: Thu, 31 Oct 2013 18:50:15 +0000
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