nissan navara xRpXSHMgeeqCZanFM2vwvMUQB_5yvXBM6EcSjgQXtlQ MY HELL WITH GLOBAL NISSAN SETTLEMENT AS AGREED ON CONTRACT Search Main menu Skip to primary content Skip to secondary content Welcome to my Story / just a start My Story / MFC To (Client) Email Complaint Reference Number Deal Referance Number Client Contact Details : RE : COMPLAINT LODGED We acknowledge receipt of your e-mail/ fax/ letter/ telephone call dated 22/04/2013. You are a valued customer of MFC and we appreciate you informing us of a possible dealer dispute. As this matter is related to the agreement between you and the dealer {Global Nissan Silverton, Fax No (086)652 5677, Tel No (012)804 8166}, we encourage you to refer this complaint in writing directly to the Dealer Principal/Owner for resolution. Should MFC not receive any further communication in the regard, we will treat this matter as resolved. We will however refer this same letter to the respective dealer for action. Please understand we can merely act as mediator. We have no jurisdiction to enforce any actions. Failing mediation we will require you to lodge your complaint with the Motor Industry Ombudsman. Email: [email protected] Yours faithfully CLIENT SERVICES 6E Herman Road Cnr Corobrick Rd, Meadowdale, Edenvale 1610 Tel 0860 879 900 MFC a division of Nedbank Limited Reg No 1951/000009/06, 135 Rivonia Road, Sandown, Sandton, 2196, South Africa. Directors: Dr RJ Khoza (Chairman) MWT Brown (Chief Executive) CJW Ball TA Boardman TCP Chikane GW Dempster (Chief Operating Officer) MA Enus-Brey Prof B de L Figaji DI Hope** A de VC Knott-Craig WE Lucas-Bull NP Mnxasana RK Morathi (Chief Financial Officer) JK Netshitenzhe JVF Roberts* GT Serobe MI Wyman* (*British) (**New Zealand) Company Secretary: GS Nienaber 05.08.2010 We subscribe to the Code of Banking Practice of The Banking Association South Africa and, for unresolved disputes, support resolution through the Ombudsman for Banking Services. We are an authorised financial services provider. We are a registered credit provider in terms of the National Credit Act (NCR Reg No NCRCP16). Date: 22/04/2013 NCR Contact Details: 011 554 2600 0860 627 627 0860 NCR NCR Email: [email protected] Physical Address: 127 – 15th Road Randjiespark Midrand  VEHICLE COMPLAINTS PROCEDURE We at MFC are committed to provide you with a hassle free complaints process. If you follow the procedures as outlined you are assured of a resolve within the time frames as stipulated. For more information on the process, see the headings below: What to do How to complain What happens next Decisions and outcomes What to do You need to lodge a complaint with the Motor Industry Ombudsman (MIO), an independent institution that focuses on the resolution of disputes where a deadlock has been reached between the motor and related industries and their customers. The service is free of charge, however, should it prove necessary for a technical inspection to be carried out by the MIO, the costs incurred during such an inspection will be for the complainant’s account. Prior approval will be obtained by the office of the MIO. The objective of the Motor Industry Ombudsman: o To make rulings in cases referred to it involving disgruntled vehicle owners on the one hand and dealers / manufacturers / importers on the other, o To make rulings when stakeholders are unable to reach mutually acceptable agreements How to complain Leave a Reply Your email address will not be published. Required fields are marked * Name * Email * Website Comment Welcome to my Story / just a start From: Corrie van Wyk [mailto:[email protected]] Sent: 07 May 2013 11:00 To: [email protected] Cc: [email protected]; Lucia Pretorius; Hermann Vorster; [email protected]; [email protected]; Christien Van Wyk; Parts Automagic Pta West Subject: 2nd time no reaction PLEASE ASSISTANCE REQUIRED URGENTLY Hi Lucia My contact details are 0739161420 From: Lucia Pretorius [mailto:[email protected]] Sent: 13 March 2013 03:30 PM To: [email protected] Subject: FW: GLOBAL NISSAN SILVERTON Nightmare CRM:0005465 Good day Mr Van Wyk Kindly refer to the above subject matter and the correspondence shown below. We would like to inform and acknowledge receipt of your writing regarding Global Nissan Silverton, and would like to advise you that he have escalated your concern through. Kindly assist us in providing us with your direct contact details as there is some information we would like to retrieve from you in regards to your complaint. We will be awaiting your feedback. Kind Regards, _____________ Lucia PRETORIUS Consultant Customer Support Centre NISSAN SOUTH AFRICA (PTY) LTD Ernest Oppenheimer Street Rosslyn, 0200 P O Box 911-010, Rosslyn, 0200 South Africa Phone: +27 (0) 12 529 8882 Fax: +27 (0) 86 248 4968 Email: [email protected] ——————- Original Message ——————- From: Cornelius Van Wyk Received: 2013/03/12 11:00 To: [email protected] Cc: admin@hellopeter; Hermann Vorster; Hermann VORSTER; [email protected]; [email protected]; Leads & Info – Nissan; [email protected]; Michael Veldman; Michael Veldman; Michael VELDMAN; [email protected] Subject: GLOBAL NISSAN SILVERTON Nightmare Hi MFC I have purchased a Nissan Navara From GLOBAL NISSAN GEZINA MFC ACCOUNT NUMBER P10099609 in 2010. In 2012 April I Decided to get the v9x from GLOBAL NISSAN SILVERTON. The deal was arranged and a QUOTE/AGREEMENT was made between Myself and Global Nissan. The sales person was Stefan. It was agreed that on their invoice I will receive a CANOPY and a Navigation Unit. He agreed with me that My 2010 Navara will be settled (NOT TRADE IN but SETTLED) and that the Nav Unit Will Be installed. Stefan and a Sales Person from Global Nissan delivered the vehicle to my house, the nav unit was not Installed but he said and promised that it will be done. After I have signed the documents The Sales Person with Stefan took the 2010 Keys and left as it would have been settled. (on page 9 part J the last Three sentences it is AGREED that the CURRENT MFC ACCOUNT BE SETTLED BEFORE PAY OUT, SETTLEMENT REQUIRED BEFORE PAYOUT INGWE P10099609 of the attached agreement) This vehicle was never settled and after many phone calls and emails to Stefan about the double PAYMENTS EVERY MONTH he was either fired or retrenched or what ever the case may be. Stefan Still then promised to settle the car as the agreement is clear om the quote/agreement. Stefan brought the vehicle back to me in September with the excuse that they made a mistake and that they arranged for a TRADER to buy the vehicle as this will then pay back my MONTHLY INSTALLMENTS that I have paid. I waited for weeks Somewhere in AUG Johan Rheeder tried to contact Me about the vehicle. I did not know who he was and did not bother me as Stefan is the sales MANAGER. AFTER A LOT OF HASSLES AFTER SEPTEMBER I contacted Johan but due to COURSES I had to attend only saw him in JANUARY. ( The vehicle was PARKED AT my Business, AGAIN I TOOK OUT INSURRANCE as I cancelled it AFTER they took the vehicle) Johan Said he will have a look at my files and that I should bring him the vehicle. I delivered the vehicle to him. GLOBAL NISSAN SILVERTON then contacted me and said they see nothing about a trade in ? AFTER I contacted MFC for advice the consultant agreed that they should have settled the 2010 navara as it is agreed on page 9 part J. After speaking to johan about this part of the contract he did not know what to say and was kind of bewildered and said to me that he must talk to his accountant (obviously also their attorney). 3 Days later I received the email (BELOW). It seems like they just want to get out of the agreement. I have purchased 2 Micras and also a NP200. Also hade 3 Family members buy vehicles which includes a NAVARA. I don’t know who to turn to and hope you can assist ??? I have PAID R80226.72 for a vehicle I did not use and WOULD like to get the vehicle settled as the agreement indicates (what was promised to me) and want the money that I have paid returned with interest back. I also requested my contract agreements and other documents from Johan and Have had no success in receiving the documents MFC supplied the attached contract. Corrie From: Johan Rheeder [mailto:[email protected]] Sent: 01 March 2013 12:50 PM To: Corrie van Wyk Subject: Nissan Navara Hallo Mnr. Van Wyk, By navrae het ons die transaksie ondersoek op die Nissan Navara 3.0 V9X 4×4 A/T met OTP nr: 0000001295 gedateer 24/04/2012. - Ons dokumentasie toon geen inruil nie. - Ons ontken aanspreeklikheid vir ‘n aflos op ‘n Navara VIN: MNTVCUD40Z0017904 - Op bogenoemde Navara is wel ‘n koppelaar onder waarborg vervang op 09/07/2012. - Ons plaas ook op rekord dat die bogemelde Navara in ontvangs geneem is nadat die koppelaar vervang is. Hoop bogenoemde klaar u navraag uit. Groete, Johann RHEEDER Dealer Principal ________________________________________ GLOBAL NISSAN SILVERTON Tel: +27 12 804 8166 Cell: +27 82 324 3438 Fax: +27 86 590 8803 E- mail: [email protected] Address: 538 Pretoria Road, Silverton, Pretoria, Nissan Disclaimer: Nissan South Africa (Proprietary) Limited (Registration number: 1963/007428/07) “NOTE: This e-mail, which includes any attachments, is confidential, may be privileged and is intended solely for the use of the named recipient(s). If you are not the intended recipient of this e-mail please immediately notify the sender and delete the e-mail. You may not copy, distribute or disclose the contents of this e-mail to anyone nor take any action in reliance on the content of this e-mail. While we endeavour to exclude viruses from e-mails, neither the sender nor Nissan shall incur any liability resulting, directly or indirectly, from accessing any of the attached files, which may contain a virus or the like. No person may conclude a contract on behalf of Nissan by e-mail without written authorisation from a duly authorised representative of Nissan. Any views expressed in this e-mail are not necessarily those of Nissan, in which event Nissan accepts no responsibility or liability whatsoever. Nissan accepts no responsibility for loss or damages, which may arise from the use of this e-mail as a means of communication.” Directors: M P Whitfield – Managing Director, J P Kleynhans, G A Field, N J Craddock, W Mesatywa Nissan Disclaimer: Nissan South Africa (Proprietary) Limited (Registration number: 1963/007428/07) “NOTE: This e-mail, which includes any attachments, is confidential, may be privileged and is intended solely for the use of the named recipient(s). If you are not the intended recipient of this e-mail please immediately notify the sender and delete the e-mail. You may not copy, distribute or disclose the contents of this e-mail to anyone nor take any action in reliance on the content of this e-mail. While we endeavour to exclude viruses from e-mails, neither the sender nor Nissan shall incur any liability resulting, directly or indirectly, from accessing any of the attached files, which may contain a virus or the like. No person may conclude a contract on behalf of Nissan by e-mail without written authorisation from a duly authorised representative of Nissan. Any views expressed in this e-mail are not necessarily those of Nissan, in which event Nissan accepts no responsibility or liability whatsoever. Nissan accepts no responsibility for loss or damages, which may arise from the use of this e-mail as a means of communication.” Directors: M P Whitfield – Managing Director, J P Kleynhans, G A Field, N J Craddock, W Mesatywa From: Juanita Sutton [mailto:[email protected]] Sent: 22 April 2013 03:29 PM To: [email protected] Subject: ******************** Nedbank Limited Reg No 1951/000009/06. The following link displays the names of the Nedbank Board of Directors and Company Secretary. [ nedbank.co.za/terms/DirectorsNedbank.htm ] This email is confidential and is intended for the addressee only. The following link will take you to Nedbank’s legal notice. [ nedbank.co.za/terms/EmailDisclaimer.htm ] ******************** COMMENTS Count per Day 217Total reads: 8Visitors per month: Proudly powered by WordPress
Posted on: Sat, 07 Sep 2013 00:55:58 +0000
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