星期二 9/17 科技英文用 Knowledge Is Power FOR UNITED CHIEF INFORMATION OFFICER AND SENIOR VICE PRESIDENT KEITH HALBERT, IMPLEMENTING NEXT-GENERATION TECHNOLOGY MEANS HELPING CUSTOMERS HAVE A HASSLE-FREE TRAVEL EXPERIENCE. // BY MIKE GUY INTERGRATING CUTTING-EDGE technology with its day-to-day operations to improve the customer experience is an ongoing focus for United customer-self-service kiosks, mobile check-in, baggage tracking and proactive email notifications for things like itinerary changes-but much of the tech magic takes place behind the scenes. The newest generation of technology, says Keith Halbert, United’s Senior Vice President and Chief Information Officer, allow us to focus on improving the experience of the United flier. ``I got into the airline industry because it’s exciting and fast paced,’’ Halbetr says, ``and I really love working with customers.’’ An Orlando native, Halbert grew up a self-described ``Air Force brat,’’ who has traveled extensively and spent most of his career in the transportation industry. He joined United in the winter of 2008. What attracted him to United is its focus on innovation. ``There are tremendous opportunities at United that can be obtained through technology,’’ Halbert says. ``we have a focused leadership team that’s using technology to improve the overall travel experience for customers . That is travel experience for customers. That is truly exciting to me.’’ The first priority at United, Halbert says, is to operate a safe , clean and on-time airline. To refine this, his team is focusing on several new technology that are already being rolled out. The first is a new flight-planning system that optimizes flight paths. The impact for our customers is that the routes will be optimal based on the latest conditions, and that means that they will get to their destinations on time,” Halbert says. “That’s a great benefit for United fliers because it’ll ensure they get to their destination as scheduled.”
Posted on: Tue, 17 Sep 2013 12:04:58 +0000
Trending Topics
Recently Viewed Topics
© 2015