A recent survey completed in 2013 for the independent American Customer Satisfaction Index (during the precise time period when the latest abuses allegedly occurred) reported that customer satisfaction among veteran patients was among the best in the nation and equal to or better than ratings for private sector hospitals. Ratings for satisfaction and loyalty were overwhelmingly positive, exceeding 80% and 90% respectively. And specific responses regarding quality of care were off-the-charts positive. Veterans also responded positively to questions related to customer service for both VA inpatient care (92 percent favorable) and outpatient care (91 percent). Medical providers and appointment personnel were considered highly courteous with scores of 92 and 91, respectively. Additionally, VA medical providers ranked high in professionalism (90 percent positive). The positive assessment of the VA’s overall performance, however, does not mean that problems should be ignored. There is obviously room for improvement. Unfortunately, Republicans are not interested in improvement. In fact, they are ideologically shackled to failure. Their whole political philosophy revolves around the belief that government is inept and incapable of doing anything worthwhile (except wage war). Consequently, their mission is to deliberately sabotage every government initiative they encounter.
Posted on: Mon, 02 Jun 2014 18:00:01 +0000
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