Absa - Consultant Sales Location: Katlehong, South Africa Closing Date: 20 July 2013 Job Purpose To grow the Bank customer base through acquisition and increased customer profitability of the identified portfolio. Gain new customers and increase portfolios of current customers through proactive attraction, cross-selling and retention Key Responsibilities Address customer needs by providing appropriate banking advice and guidance Extend customer relationships to relevant parties to address customer needs Achieve contracted sales targets according to sub-segment objectives Act as a single point of reference to appropriately channel the customer Be accountable for end to end sales fulfilment Selectively acquire potentially profitable customers by converting qualified leads into a sale Retain, cross-sell and expand utilisation of products and services by converting qualified leads into sales Execute World Class Management Practices Identify sales gaps, implement and execute corrective action plans and identify external sales opportunities Build network relationships with internal and external stakeholders to ensure realisation of clients needs Ensure effective implementation and support to national and localised sales campaigns Manage own career and personal development by ensuring product increase knowledge Form part of Buddy Teams and assist each other with leads Ensure compliance to the Bank policies and procedures Sign off and adhere to the applicable Sales and Service Standards Adhere to legislative requirements e.g. FAIS, Financial Intelligence Centre Act (FICA), Customer Acceptance Screening Application (CASA), Record of Advice (ROA) , National Credit Act (NCA ) etc. Adhere to Sales Audit requirements e.g. outstanding securities, completion of sales registers etc Ensure fraud is detected e.g. employment documents etc Ensure customer satisfaction by delivering exceptional customer service Accurately determine Customer needs through interaction with the client Log complaints and complements on Customer Care Process (CCP) system as per policy and procedure Competencies Working with people Relating and networking Persuading and influencing Applying expertise and technology Delivering results and meeting customer expectations Coping with pressure and setbacks Achieving personal work goals and objectives Entrepreneurial and commercial thinking Essential/Basic Qualifications Minimum Requirements Grade 12 Certificate or equivalent NQF level 4 qualification At least three years working experience in a bank or financial services institution At least one year working experience in a customer facing position in a bank Proficiency in MS Office (Word, Excel and Outlook) as well as the Internet No criminal record How to apply Apply Online https://barclays.taleo.net/careersection/2/jobdetail.ftl?lang=en_GB&job=1087783&src=JB-12160
Posted on: Sat, 13 Jul 2013 19:27:06 +0000
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