As much as we would like to avoid them, we often cant. Yes, its true, we are all susceptible to the social media crisis. Managing such a crisis takes skill, prompt attention and authenticity. Brands and businesses today have everything to lose and nothing to gain when leaders and practitioners choose to not have a plan in place, at the ready, for when a crisis may strike. Because of the nature of social media (read: citizen journalism, every fan or follower has a potential soap box from which to shout a complaint from the rafters) a crisis can evolve like wildfire. But with a little preparation and smart, swift and authentic action, you can survive and perhaps even build a stronger rapport with your fans and followers. The Gablepr blog provides a great primer to us all on proper etiquette and best practices to manage a social media crisis before it manages you or your business. Read the post here: gablepr/clientserviceresults/five-fast-steps-for-reversing-a-social-media-pr-crisis/
Posted on: Sat, 30 Aug 2014 14:25:21 +0000
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