Assistant Manager IT Apply now Apply now Date: Oct 17, - TopicsExpress

Assistant Manager IT Apply now Apply now Date: Oct 17, 2013 Location: Hyderabad, India IT Physical Operations · Reduce breakdowns of IT equipments & improve preventive maintenance · Ensure their team keeps inventory online by updating the centralized tool and tracking any changes / transfers Timely completion of Technology initiatives (BU/Local), appropriate communication to users on change, obtain user signoff & feedback · Plan for appropriate technology refresh · Participate in AOP by providing necessary inputs to BU IT Security Processes & Policies · Indepth knowledge of PepsiCo IT Security Policies & Procedures · Awareness on current threats & vulnerabilities in their geographical influence · Provide quick work-around to aid business continuity in case of unexpected failure of IT systems · Periodic monitoring of logs and reporting incidents in their Bev and foods locations. · Regular maintenance of IT Self-Audit Checklist & compliance of IT policies. · Send timely reports to BU on virus infections, documentation of recovery, monthly checklist reviews & status on various security initiatives · 100% maintenance of User Data & recovery procedures compliance · Proactively safeguard IT systems & also communicate potential risks to users Solutions and Application Support · Ensure SAMNA and GTM Solutions deployment and support in their areas for Bev and foods both as PO1 · Provide first level support to key users · Train & demonstrate S&D systems to key users · Drive usage of S/W applications in close coordination with business · Collate and provide MIS on secondary MIS system · Collate and convey key user requirements to the BU IT Team and provide feedback to users on deliverables · Understand customer requirements and accordingly coordinate with vendors to deliver uptime of all IT applications as per SLA norms agreed and circulated · Wherever ASDOS distributors are being supported - work with central GTM IT team to migrate them to SAMNA Lite · Coordinate with central GTM IT team for new project - field trials as and when launched · Hand Held Asset coordination End User Support · Understand customer sensitivities and handle their requirements within the framework of business policies · Obtain data from HR and various stake holders to maintain a clean database of employees and assets · Maintain an online database of customer service / support calls and minimize repetitive calls & improve response times for both Bev and foods business · Proactively communicate the SLAs & planned downtimes / outages to users careers.pepsico/talentcommunity/apply/21118000/?#tracked

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