Blue Cross and Blue Shield just spent 40 minutes attempting to convince me that it is completely reasonable that they generate bills on the 13th-15th of the month, and then they take up to 10 business days (so up to 13 actual days) to arrive (so possibly as late as the 28th at this point), and then the payments are due by the first of the month (perhaps as little as 3 days after the bill has arrived), which means that actually, even if you pay the day the bill comes, there is still a distinct possibility that it will be late in their files. They try to use the word invoice rather than bill to say that this is acceptable practice. They try to use the words grace period to refer to the time between when your invoice is sent and when they expect the payment, rather than referring to a period after the payment is due, so as to make it seem as though youre late even when youve paid as soon as humanly possible after you receive their invoice. Oh, and by the way, if your payment is, heaven forbid, sent two short weeks after you receive their invoice, they are WELL within their right to send letters threatening to cancel your insurance due to lack of payment. I paid my bill on time. The fact that I paid my bill on time and still dealt with this insanity today (and have two other times that I paid my bill totally on time in the past as well) ... and in fact they even congratulated me on how timely I am in paying my bills!.... and that paying bills on time goes hand in hand with receiving these kind of notices, and its no big deal.... is indicative of serious problems with the system. Someone please tell me again how government run healthcare could possibly be more incompetent and bureaucratically ridiculous than this?
Posted on: Tue, 20 Jan 2015 23:34:15 +0000
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