CLIENT TESTIMONIALS - See below what our clients have to say about us........these comments were taken from an independant customer service survey where we received an average rating of 3.9 out of 4! It was completely optional to provide a comment. Its so nice to hear such fabulous feedback - particularly as customer service is one of our key focuses!........................ I am also in the Mortgage area - as I do home lending for ANZ. I think it is testimate to Lisa that when I was looking at buying my first home - we went to see Lisa to arrange the finance. I think Kapiti Mortgages would be a very deserving winner. Lisa is fantastic, very quick to answer any questions, so helpful and made buying my first home an easy stress free experience. Best service on the coast by far!!! A very thorough and professional service. Lightening responses and very friendly. Simply the best in the business. Mel made finance pre approval very easy for me being based in Sydney. No extra sell-ons or add-ons offered over and above what I am enquiring about when I ring Kapiti Mortgages & Insurances. Discreet service with follow-ups 6wks out from rollover of mortgages Best experience ever! I have found Melanie very competent and professional in her work with a good common sense approach. She comes across very knowledgeable within the scope of her work and provides us with up to date information and progress. She has been prompt - I have every confidence in her looking after our interests. Lisa was fantastic and helped me get the desired outcome quickly well done = ) Outstanding service all round. Lisa ONeill helped me secure my first home with ease and little effort on my part. I live in Auckland and was new to the experience. Lisa made me feel like no questions was a stupid question and she made my process simple and stress free. Lisa was incredibly helpful in allowing my wife, my 4 month old daughter and myself to secure our first home. Lisa at Kapiti Mortgages and Insurance guided us expertly through the financing of our recent house build. She removed so much of the stress of the build for us by providing clear and professional advice each step of the way. She always responded quickly to our queries and followed up all of our discussions with clear written notes confirming her advice. We felt assured that we were getting the best advice at all times and were able to get the house build completed to a very tight deadline. Lisa & Mel are the perfect combo, there personalities complement each other and they give nothing but 100% commitment and dedication to you. They keep you informed the whole way and are there for your best interests, not the banks or the insurance companies. I recommend Lisa & Mel to all my friends/family and work associates, as they are so great to deal with, and thorough through and through :) The staff are not only friendly and helpful, but they appear on the ball about where I am at with my lending and what is best for me. They have helped me better understand mortgages, putting it simply and clearly. Great people to work with ,super-fast response every time. After hours service no issue. I work away from home alot and still no problem over phone. A+ every time. Would use their services again and recommend them to others. My husband and were delighted to have such efficient service from Melanie and Lisa at Kapiti Mortgage and Insurance. We always find it a very trying and frustrating dealing directly with bank processes and jargon. Feedback during all aspects of the process was excellent and dealt with in a timely manner. The service received was always friendly and professional and have recommended their service to my friends and family members. Peace of mind for us! The follow up after doing business with them has been great. Also, that nice touch of a voucher after having done business with them Lisa made our experience so easy at such a stressful time we will gladly use her services again. We would highly recommend the services of Kapiti Mortgages & Insurances to everyone. Lisa was amazing did everything and more, went the extra mile. Fab business to deal with. Lisa and Melanie know their stuff inside out. They are always happy to make the time to see a customer when the customer can get there, evenings are never a problem. They translate the (to me) complicated language of the world of finance into laymans terms without making me feel stupid! Best of all, they address the question and get the job done. A great, hard-working and knowledgeable team. Cannot say enough about Lisa from Kapiti Mortgages, she helped us purchase our 1st home. She was very professional, friendly and communication was always prompt I didnt need to wait very long for answers to questions either. After going through another mortgage broker before Lisa I got to see the difference between just being another person in someone’s system to a person who cared and understood our situation and who generally wanted to help us Lisa ONeill has given my wife and I excellent service. Would recommend her professionalism and good relationship to any prospective customer. Lisa and Melanie deserve this award. Over the past 5 years they have enabled me to build my dream home in Raumati South, sorted out my life insurance, and have just been there for me with moral support and encouragement. I admire them for their commitment to their clients. Couldnt imagine life without them! Service has been excellent, and I have always had my emails and ph call enquiries answered. Thankyou Kapiti Mortgages and Melanie. Thankyou Kapiti Mortgages I would recommend this business to anyone who is looking for great personalised service. Brilliant service and follow up. Exceeded all expectations. Lisa gave me excellent advice on mortgages & what & where i should go also gave me a list of things to ask during the house applying process. Lisa helped to arrange several complex mortgages for my wife and I, she is the consummate professional and always works in her clients best interests. Lisa was extremely helpful in organising our mortgages and consolidation finance. Highly recommended and often referred to my friends and family. Really lovely business people. Pleasure working with them. Lisa is always on the ball, responds immediately to action needed or information required. Also if youve discussed something with Lisa you want to arrange in maybe 6 - 12 months, you dont have to contact her, shes onto it at the appropriate time. Totally professional and competent, cannot fault Lisa at all. Couldn’t have asked for a greater help when getting our first mortgage! so helpful and always went out of their way to make sure we understood everything. After 7 years dealing with Lisa and her team they never fail to achieve the best they can offer me with the service they provide. Which is a very important service to every customer. I have been a customer of Kapiti Mortgages for several years. On more than one occasion they have helped me out a lot. We recently purchased our 1st home with the help of Lisa at Kapiti Mortgages & Insurances. We knew nothing at all about buying a house and Lisa made everything so easy and simple for us. We would definitely use them again and will be recommending them to our friends and family. Lisa goes above & beyond to ensure her clients make well informed decisions, she leaves no stone unturned so you have all the facts available and you just know shed go in to bat for you if needed. I found the staff at Kapiti Mortgages extremely helpful and friendly. They took the time to ask questions and listen to me. I left feeling like they understand my needs and wants. I 100% recommend Kapiti Mortgages. Has gone the extra mile, nothing is a problem, put in the effort to see everything is right Kapiti Mortgages and Insurance was a great to deal with and I have (and will continue too) recommend them to friends and family. In a competitive and at time pressured environment they brought a calm professional services. Very professional service with excellent communication and work ethic. Very professional business and service, highly recommend. The team is easy to work with and very knowledgeable about their product
Posted on: Fri, 22 Nov 2013 20:32:32 +0000
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