CUSTOMER SERVICE EXCELLENCE e-TOOLKIT (Full-day workshop + Complimentary Clinic Session) 20 Nov 2014 YOUR DIY GUIDE TO DELIVERING CUSTOMER SERVICE EXCELLENCE e-Tool Kits Available: Customer Service Excellence: General Customer Service Excellence: Retail Customer Service Excellence: Hospitality Customer Service Excellence: Food & Beverage The Interactive Customer Service Excellence Toolkit was launched by BLELUK CONSULTING (PVT) LTD to equip business and individuals with the basic capabilities to deliver great service. Through an interactive e-learning platform, the service toolkit provides users with a simple yet holistic framework and 30 useful templates to kick-start their company’s service journey. To assist you in using the Customer Service Excellence Toolkit, BLELUK CONSULTING (PVT) LTD will be organising a series of Material Familiarization Training (MFT) workshops. Facilitated by a pool of experienced service consultants, these workshops will provide attendees with insights on industry best practices as well as the opportunity to seek advice to further contextualise the concepts and tools covered in the service toolkit. Target Audience : Secretaries, PAs, Front Office Personnel, Receptionists, Marketing Officers, Managers, Entrepreneurs or a key decision makers within the company Key Takeaways • Learn how customer service influences customer satisfaction and improves your company’s bottom line • Understand the key drivers necessary to improve and sustain your company’s customer service levels • Obtain expert opinion to further contextualise the concepts and tools covered in the Customer Service Toolkit • Gain awareness on the funding mechanisms available when you are ready to further commit to the service journey Complimentary 1-hour Clinic Session Together with the workshop, each company will be entitled to a complimentary 1-hour clinic session, provided by the service consultants. The consultancy firm facilitating this workshop will be BLELUK CONSULTING (PVT) LTD . Do take this opportunity to seek their expert knowledge to operationalise the toolkit or to discuss further on the next-steps of your company’s service journey. Date: 20 Nov 2014 (Thursday) Time: 08300 hrs to 1700 hrs Venue: Crowne Plazza Participating Fee: USD 120.00 Registration: 15 Nov 2014 Payment Details: Bleluk Consulting (Pvt) Ltd CBZ Bank R. Mugabe Branch Account # 68561195960013 For registration and enquiries, please contact Blessing at blelukconsulting@gmail or +263 773 522 350/ +263 715 294 225 and Yvonne on +263 772 826 969
Posted on: Thu, 23 Oct 2014 09:49:02 +0000
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