Chandigarh University takes this opportunity to invite students from your institute to a joint campus placement drive by IBM India Pvt Ltd. for BE/B.Tech, Graduate, Post Graduate and Diploma holder students of 2015 passing out batch. The details are as follows: About the Company: IBM has been present in India since 1992. IBM Indias solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. (Website ibm/in/) Company Name IBM India Pvt Ltd Date of Drive 15th November 2014 Venue CGC Landran Batch 2015 Stream Eligible • Graduate (10+2+3)- B.Sc (CS, IT) & BCA • B.E. / B.Tech (All) • Post Graduates- MCA & M.Tech (All) • Diploma Holders (10+2+3) - All Eligibility Criteria • No Percentage cut off • Working in night shifts is a mandate • Candidate should not have any backlogs in order to qualify for the test and interview process Mandatory Skills • Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting • Browser Support - Internet Explorer • Strong computer skills • Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN. • Excellent oral and written communication skills • Excellent customer service orientation • Neutral accent Desired Skills • Ability to identify basic hardware parts and aware of basic hardware concepts • User level familiarity with at least one e-mail client - Outlook, Notes etc • Skilled in commercially standard software applications and major desktop operating systems • Awareness of basic networking concepts and technologies • Questioning skills /probing skills, as relevant to the issue and level of the caller Position Technical Support Associate Job Profile Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users. • Remote Infrastructure support delivery • Perform problem cause analysis • Resolve routine customer problem • Ability to Identify Opportunity & Implement Process Improvements • Has technical experience and skills in the areas of problem determination, creativity and analysis • Ability to meet a set of defined account agent productivity measurements Job Location Hyderabad or Bangalore Package 2,10,635 + Variables (Individual Performance) Process 1. Initial screening and assessment of communication skills (In Person) 2. Voice & Accent assessment (Telephonic or In-Person) 3. Technical Interview (Telephonic or In-Person) Documents to be carried for the event (original & one set of photocopies): 1. Resume 2. Education all year mark sheets for the highest degree attained / pursuing 3. Education degree certificate (if course is completed) 4. Government issued photo ID card 5. If currently employed: Offer letter or Latest revision Letter and last 3 months salary slips 6. Valid Indian work permit (if applicable)
Posted on: Wed, 05 Nov 2014 10:42:46 +0000
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