Continuation... CHAPTER II CLASSIFICATION OF AND STANDARD REQUIREMENTS FOR HOTELS Section 2. Classification of Hotels. For purposes of accreditation, hotels are hereby classified into the following categories, namely: a. De Luxe Class b. First Class c. Standard Class d. Economy Class Section 3. Requirement for a De Luxe Class Hotel. The following are the minimum requirements for the establishment, operation and maintenance of a De Luxe Class Hotel: a. Location 1. The locality and environs including approaches shall be suitable for a luxury hotel of international standard; 2. The facade, architectural features and general construction of the building shall have the distinctive qualities of a luxury hotel. b. Bedroom Facilities and Furnishings • Size All single and double rooms shall have a floor area of not less than twenty-five (25) square meters, inclusive of bathrooms. • Suite There shall be one (1) suite per thirty (30) guest rooms. • Bathrooms 1. All rooms must have bathrooms which shall be equipped with fittings of the highest quality befitting a luxury hotel with 24-hour service of hot and cold running water; 2. Bathrooms shall be provided with bathtubs and showers; 3. Floors and walls shall be covered with impervious material of elegant design and high quality workmanship. • Telephone There shall be a telephone in each guest room and an extension line in the bathroom of each suite. • Radio/Television There shall be a radio, a television and relayed or piped-in music in each guest room. • Cold Drinking Water There shall be a cold drinking water and glasses in each bedroom. • Refrigerator/Mini-Bar There shall be a small refrigerator and a well-stocked bar in each guest room. • Room Service There shall be a 24-hour room service (including provisions for snacks and light refreshments). • Furnishings and Lighting 1. All guest rooms shall have adequate furniture of the highest standard and elegant design; floors shall have superior quality wallto-wall carpeting; walls shall be well-furnished with well-tailored draperies of rich materials; 2. Lighting arrangements and fixtures in the rooms and bathrooms shall be so designed as to ensure aesthetic as well as functional excellence. • Information Materials Room tariffs shall be prominently displayed in each bedroom plus prominent notices for services offered by the hotel, including food and beverage outlets and hours of operation, fire exit guidelines and house rules for guests. c. Front Office/Reception There shall be reception, information counter and guest relations office providing a 24-hour service and attended by highly qualified, trained and experienced staff. • Lounge There shall be a well-appointed lounge with seating facilities, the size of which is commensurate with the size of the hotel. • Porter Service There shall be a 24-hour porter service. • Foreign Exchange Counter There shall be a duly licensed and authorized foreign exchange counter. • Mailing Facilities Mailing facilities including sale of stamps and envelopes shall be available in the premises. • Long Distance/Overseas Calls Long distance and overseas telephone calls shall be made available in the establishment. • Reception Amenities There shall be a left-luggage room and safety deposit boxes in the establishment. • Telex and Facsimile There shall be telex-transceiver and facsimile facilities in the establishment. d. Housekeeping Housekeeping shall be of the highest possible standard. • Linen There shall be plentiful supply of linens, blankets, towels, etc., which shall be of the highest quality and shall be spotlessly clean. The linens, blankets and towels shall be changed daily. • Laundry/Dry Cleaning Service Laundry and dry cleaning services shall be available in the establishment. • Carpeting All public and private rooms shall have superior quality carpeting which shall be well kept at all times. e. Food and Beverage • Dining Room There shall be a coffee shop and at least one specialty dining room which are well-equipped, well-furnished and well-maintained, serving high quality cuisine and providing entertainment. • Bar Wherever permissible by law, there shall be an elegant and wellstocked bar with an atmosphere of comfort and luxury. • Kitchen 1. The kitchen, pantry and cold storage shall be professionally designed to ensure efficiency of operation and shall be wellequipped, well-maintained, clean and hygienic; 2. The kitchen shall have an adequate floor area with non-slip flooring and tiled walls and adequate light and ventilation. • Crockery 1. The crockery shall be of elegant design and of superior quality; There shall be ample supply of it; 2. No piece of crockery in use shall be chipped, cracked or grazed. The silverware shall be kept well-plated and polished at all times. f. Recreational Facilities • Swimming Pool There shall be a well-designed and properly equipped swimming pool. • Tennis/Golf/Squash/Gym Facilities There shall be at least one recreational facility or a tie-up with one within the vicinity of the hotel. g. Entertainment Live entertainment shall be provided. h. Engineering and Maintenance • Maintenance Maintenance of all sections of the hotel (i.e., building furniture, fixtures, etc.) shall be of superior standard. • Airconditioning There shall be centralized air-conditioning for the entire building (except in areas which are at a minimum of 3,000 feet above sea level). • Ventilation There shall be technologically advanced, efficient and adequate ventilation in all areas of the hotel. • Lighting There shall be adequate lighting in all public and private rooms. • Emergency Power There shall be a high-powered generator capable of providing sufficient lighting for all guest rooms, hallways, public areas/rooms, and operating elevators, food refrigeration and water services. • Fire Prevention Facilities The fire prevention facilities shall conform with the requirements of the Fire Code of the Philippines. i. General Facilities • Outdoor Area The hotel shall have a common outdoor area for guests (e.g., a roof garden or spacious common terrace). • Parking/Valet There shall be an adequate parking space and valet service. • Function and Conference Facilities There shall be one or more of each of the following: conference room, banquet hall (with a capacity of not less than 200 people seated) and private dining room. • Shops There shall be a barber shop, DOT-accredited travel agency/tour counter, beauty parlor, and sundries shop. • Security Adequate security on a 24-hour basis shall be provided in all entrances and exits of the hotel premises. • Medical Service A medical clinic to service guests and employees shall have a registered nurse on a 24-hour basis and a doctor on-call. j. Service and Staff 1. Professionally qualified, highly trained, experienced, efficient and courteous staff shall be employed; 2. The staff shall be in smart and clean uniforms. k. Special Facilities Business center, limousine service and airport transfers shall be provided. Section 4. Requirements for a First Class Hotel. The following are the minimum requirements for the establishment, operation and maintenance of a first class hotel: a. Location 1. The locality and environs including approaches shall be suitable for a first class hotel of international standard; 2. The facade, architectural features and general construction of the building shall have the distinctive qualities of a first class hotel. b. Bedroom Facilities and Furnishings • Size All single and double rooms shall have a floor area of not less than twenty-five (25) square meters, inclusive of bathrooms. • Suite There shall be one (1) suite per thirty (40) guest rooms. • Bathrooms 1. All rooms must have bathrooms which shall be equipped with fittings of the highest quality befitting a first class hotel with 24-hour service of hot and cold running water; 2. Bathrooms shall be provided with showers and/or bathtubs; 3. Floors and walls shall be covered with impervious material of aesthetic design and high quality workmanship. • Telephone There shall be a telephone in each guest room. • Radio/Television There shall be a radio, a television and relayed or piped-in music in each guest room. • Cold Drinking Water There shall be a cold drinking water and glasses in each bedroom. • Room Service There shall be a 24-hour room service (including provisions for snacks and light refreshments). • Furnishings and Lighting 1. All guest rooms shall have adequate furniture of very high standard and very good design; floors shall have wall-to-wall carpeting; or if the flooring is high quality (marble, mosaic, etc.) carpets shall be provided and shall be of a size proportionate to the size of the room; walls shall be well-furnished with well-tailored draperies of very high quality materials; 2. Lighting arrangements and fixtures in the rooms and bathrooms shall be so designed as to ensure functional excellence. • Information Materials Room tariffs shall be prominently displayed in each bedroom plus prominent notices for services offered by the hotel, including food and beverage outlets and hours of operation, fire exit guidelines and house rules for guests. c. Front Office/Reception • Lounge There shall be a lobby and well-appointed lounge with seating facilities, the size of which is commensurate with the size of the hotel. • Porter Service There shall be a 24-hour porter service. • Foreign Exchange Counter There shall be a duly licensed and authorized foreign exchange counter. • Mailing Facilities Mailing facilities including sale of stamps and envelopes shall be available in the premises. • Long Distance/Overseas Calls Long distance and overseas telephone calls shall be made available in the establishment. • Reception Amenities There shall be a left-luggage room and safety deposit boxes in the establishment. • Telex and Facsimile There shall be telex-transceiver and facsimile facilities in the establishment. d. Housekeeping Housekeeping shall be of high standard. • Linen There shall be a good supply of linens, blankets, towels, etc., which shall be of high quality and should be spotlessly clean. The linens, blankets and towels shall be changed daily. • Laundry/Dry Cleaning Service Laundry and dry cleaning services shall be available in the establishment. • Carpeting All public and private rooms shall have high quality carpeting which should be well kept at all times. e. Food and Beverage • Dining Room There shall be a coffee shop and at least one specialty dining room which are well-equipped, well-furnished and well-maintained, serving good quality cuisine and providing entertainment. • Bar Wherever permissible by law, there shall be an elegant and wellstocked bar with an atmosphere of comfort. • Kitchen 1. The kitchen, pantry and cold storage shall be professionally designed to ensure efficiency of operation and shall be wellequipped, well-maintained, clean and hygienic; 2. The kitchen shall have an adequate floor area with non-slip flooring and tiled walls and adequate light and ventilation. • Crockery 1. The crockery shall be of best quality; 2. There shall be adequate supply of it; 3. No piece of crockery in use shall be chipped, cracked or grazed. The silverware shall be kept well-plated and polished at all times. f. Recreational Facilities • Swimming Pool There shall be a well-designed and properly equipped swimming pool. • Tennis/Golf/Squash/Gym Facilities There shall be at least one recreational facility or a tie-up with one within the vicinity of the hotel. g. Entertainment Live entertainment shall be provided. h. Engineering and Maintenance • Maintenance Maintenance of all sections of the hotel (i.e., building furniture, fixtures, etc.) shall be of very high quality. • Airconditioning All private and public rooms shall be airconditioned (except in areas which are at a minimum of 3,000 feet above sea level). • Ventilation There shall be technologically advanced, efficient and adequate ventilation in all areas of the hotel. • Lighting There shall be adequate lighting in all public and private rooms. • Emergency Power There shall be a high-powered generator capable of providing sufficient lighting for all guest rooms, hallways, public areas/rooms, and operating elevators, food refrigeration and water services • Fire Prevention Facilities The fire prevention facilities shall conform with the requirements of the Fire Code of the Philippines. i. General Facilities • Parking/Valet There shall be an adequate parking space and valet service. • Function and Conference Facilities There shall be special rooms for conference/banquet purposes. • Shops There shall be a DOT-accredited travel agency/tour counter, barber shop, beauty parlor, and sundries shop. • Security Adequate security on a 24-hour basis shall be provided in all entrances and exits of the hotel premises. • Medical Service A medical clinic to service guests and employees with a registered nurse on a 24-hour basis and a doctor on-call shall be provided. j. Service and Staff 1. Highly qualified, trained, experienced, efficient and courteous staff shall be hired; 2. The staff shall be in smart and clean uniforms. k. Special Facilities Facilities for airport transfers shall be provided. Section 5. Requirements for a Standard Class Hotel. The following are the minimum requirements for the establishment, operation and maintenance of a Standard Class Hotel: a. Location 1. The locality and environs including approaches shall be suitable for a very good hotel; 2. The architectural features and general construction of the building shall be of very good standard. b. Bedroom Facilities and Furnishings • Size All single and double rooms shall have a floor area of not less than eighteen (18) square meters, inclusive of bathrooms. • Bathrooms All rooms must have bathrooms which shall be equipped with showers and fittings of good standard with cold running water on a 24-hour basis and hotel running water at selected hours. • Telephones There shall be a telephone in each guest room. • Cold Drinking Water There shall be a cold drinking water and glasses in each bedroom. • Room Service Room service shall be provided at selected hours. • Furnishings and Lighting All guest rooms shall have furniture of very good standard and design; floors shall have good quality carpets; walls shall be well-furnished and drapes shall be well-tailored and of good material; Lighting arrangements and fixtures in the rooms and bathrooms shall be well designed ensuring complete satisfaction functionally. • Information Materials Room tariffs shall be prominently displayed in each bedroom plus prominent notices for services offered by the hotel, including food and beverage outlets and hours of operation, fire exit guidelines and house rules for guests. c. Front Office/Reception • Reception and Information Counter There shall be a reception/information counter providing a 24-hour service and attended by qualified and experienced staff. • Lounge There shall be a well-appointed lounge the size of which shall be commensurate with the size of the hotel. • Porter Service Porter service shall be provided upon request. • Foreign Exchange Counter There shall be a duly licensed and authorized foreign exchange counter. • Mailing Facilities Mailing facilities including sale of stamps and envelopes shall be available in the premises. • Long Distance/Overseas Calls Long distance/overseas telephone calls shall be made available upon request. • Reception Amenities There shall be a left-luggage room and safety deposit boxes. • Telex Facilities Telex facilities shall be optional. d. Housekeeping Housekeeping shall be of good standard. • Linen There shall be adequate supply of linen, blanket, towel, etc., of good quality shall be kept clean. Linen, blankets and towels shall be changed daily. • Laundry/Dry Cleaning Service Laundry and dry cleaning services shall be available by arrangement. • Carpeting There shall be at least carpets in all bedrooms and the floors of public rooms should be properly covered unless the flooring is of very high standard. e. Food and Beverage • Dining Room There shall be at least one dining room facility which is well-equipped and well-maintained and serving good quality cuisine and providing entertainment. • Bar Whenever permissible by law, there shall be a bar. • Kitchen 1. The kitchen, pantry and cold storage shall be professionally designed to ensure efficiency of operation and shall be wellequipped, well-maintained, clean and hygienic; 2. The kitchen shall have an adequate floor area with flooring and tiled walls and adequate light and ventilation. • Crockery 1. The crockery shall be of good quality. 2. No piece of crockery in use shall be chipped, cracked or gazed. The silverware shall be kept well-placed and polished at all times. f. Engineering and Maintenance • Maintenance Maintenance of the hotel in all sections (i.e., building furniture, fixtures, etc.) shall be of good standard. • Airconditioning At least 75% of the rooms shall be airconditioned (except in areas which are at a minimum of 3,000 feet above sea level). • Ventilation There shall be efficient and adequate ventilation in all rooms. • Lighting There shall be adequate lighting in all public and private rooms. • Emergency Power There shall be a high-powered generator capable of providing sufficient lighting for all guest rooms, hallways, public areas/rooms, and operating elevators, food refrigeration and water services. • Fire Prevention Facilities The fire prevention facilities shall conform with the requirements of the Fire Code of the Philippines. g. General Facilities • Parking There shall be adequate parking space. • Shops There shall be a sundries shop. • Security Adequate security on a 24-hour basis shall be provided in all entrances and exits of the hotel premises. • Medical Service There shall be a registered nurse on a 24-hour duty and a doctor oncall. h. Service and Staff 1. Only qualified, trained, experienced, efficient and courteous staff shall be employed; 2. The staff shall be in clean uniforms. i. Special Facilities Facilities for airport transfers shall be provided. Section 6. Requirements for a Economy Class Hotel. The following are the minimum requirements for the establishment, operation and maintenance of a Economy Class Hotel: a. Location 1. The locality and environs including approaches shall be such as are suitable for a good hotel; 2. The architectural features and general construction of the building shall be of good standard. b. Bedroom Facilities and Furnishings • Size All single and double rooms shall have a floor area of not less than eighteen (18) square meters, inclusive of bathrooms. • Bathrooms All rooms shall have bathrooms equipped with showers and basic fittings of good standard with cold running water on a 24-hour basis and hotel running water at selected hours. • Telephones There shall be a call bell in each guest room. • Cold Drinking Water There shall be a cold drinking water and glasses in each bedroom. • Room Service Room service shall be provided at selected hours. • Furnishings and Lighting 1. All guest rooms shall have basic furniture of good design; floors shall be well finished; 2. Lighting arrangements and fixtures in all rooms and bathrooms shall be of good standard. • Information Materials Room tariffs shall be prominently displayed in each bedroom plus prominent notices for services offered by the hotel, including food and beverage outlets and hours of operation, fire exit guidelines and house rules for guests. c. Front Office/Reception • Reception and Information Counter There shall be a reception and information counter providing a 24-hour service and equipped with telephone. • Lounge There shall be a reasonably furnished lounge commensurate with the size of the hotel. • Porter Service Porter service shall be provided upon request. • Mailing Facilities There shall be mailing facilities. • Long Distance/Overseas Calls Long distance/overseas calls shall be made available upon request. • Reception Amenities There shall be a left-luggage room and safety deposit boxes. • Telex Facilities Telex facilities shall be optional. d. Housekeeping Premises shall be kept clean and tidy. • Linen Clean, good quality linen/blankets/towels, etc., shall be supplied and changed daily. • Laundry/Dry Cleaning Service Laundry and dry cleaning services shall be available by arrangement. e. Food and Beverage • Dining Room There shall be at least one equipped and well-maintained dining room/restaurant serving good, clean and wholesome food. • Kitchen 1. There shall be clean, hygienic and well-equipped and maintained kitchen and pantry; 2. The kitchen shall have an adequate floor area with non-slip flooring and tiled walls and adequate light and ventilation. • Crockery The crockery shall be of good quality. f. Engineering and Maintenance • Maintenance Maintenance of the hotel in all sections (i.e., building furniture, fixtures, etc.) shall be of good standard. • Airconditioning At least 50% of the rooms shall be airconditioned (except in areas which are at a minimum of 3,000 feet above sea level). • Ventilation There shall be adequate ventilation in all rooms. • Lighting There shall be adequate lighting in all public and private rooms. • Emergency Power There shall be a spare generator available to provide light and power in emergency cases. • Fire Prevention Facilities The fire prevention facilities shall conform with the requirements of the Fire Code of the Philippines. g. General Facilities • Shops There shall be a sundries shop. • Security Adequate security on a 24-hour basis shall be provided in all entrances and exits of the hotel premises. • Medical Service The services of a doctor shall be available when needed. h. Service and Staff 1. The staff shall be well trained, experienced, courteous and efficient; 2. The staff shall be in clean uniforms. i. Special Facilities Airport transfer shall be provided upon request.
Posted on: Wed, 24 Jul 2013 09:40:54 +0000