Customer Care Agent Reporting to the Customer Care Manager your Key Performance Areas will include: Receiving incoming viewer calls Screening all calls and escalating to the relevant departments or persons Resolving and responding to customer queries, complaints, comments and suggestions via telephone and in writing. Providing advice to callers about technical and programming related issues Participating and driving outbound call campaigns Promotion of the e brand name and loyalty to the channel through excellent service delivery Ad-hoc monitoring of transmission of e channels in order to pro-actively identify and report transmission problems Selling of Local Programming material Exceeding and logging all viewer information on our Customer Relationship Management Software. Sourcing programming and other related information from other divisions as required Requirements: Matric Computer literacy: MS word, MS excel and MS outlook Exposure to customer services, client liaison and call centres is an added advantage Good interpersonal skills Strong written and oral communication skills Excellent voice/telephone manner Must be bilingual Note: This is an ideal position to enter the exciting and dynamic industry of television broadcasting. The successful candidate will be required to work irregular hours including weekends and public holidays. If you possess the criteria and qualifications as stated, please send your application form together with a detailed CV to [email protected] Closing date: 13 September 2013. Only shortlisted applicants who meet the criteria will be contacted. If you have not received a response within 14 days after closing of the advert, please accept that your application was not successful.
Posted on: Fri, 13 Sep 2013 08:18:12 +0000
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