Customer Relations Representative AmeriGas - Coldwater, MI Conducts customer service, sales and retention activities via telephone and to walk-in customers. Responsible for contributing to district and market growth and retention objectives as set by the District Manager. Performs administrative duties as required. Responsibilities •As the first line of customer contact, represents AmeriGas in a positive way on a daily basis •Solves customer service issues with the goal of customer satisfaction and customer retention. •Answers phone calls and responds to all customer inquiries including, but not limited to pricing, billing, documenting complaints and setting up new orders. •Work daily within SAP software •Must accurately maintain customer data, transactions and information in SAP through accurate data entry and monitoring via data quality reports. •Ensure daily, weekly and monthly work processes and reporting are done accurately and timely •Generate sales and revenues by participating in marketing programs •Assists all walk-in customers and routing issues as they arise •Keep track of districts daily receipts and cash on hand and complete the daily cash count. •Research and reconcile discrepancies in customer accounts. •Maintain house accounting including cash sales, districts use and tanks on location. •Maintain service work schedule and dispatch delivery tickets. •Make credit and collection calls to customers as required to reach A/R goals •Maintain daily inventory of storage as well as monthly fuel inventory. Requirements •High school diploma required or equivalent •Two or more years in customer service industry preferred •Strong computer, telephone and communication skills •Sales experience preferred •Prior SAP experience is a plus •Proficient with Microsoft Office (Outlook, Word, Excel) •Must have strong organizational skills as well as be extremely detailed oriented. •Must be able to work well in a team-oriented environment. •Must be service-oriented and sales minded. •Must have a professional telephone manner with the ability to maintain composure and remain pleasant under high pressure situations. •Must be resourceful and good at problem resolution. •Ability to read, analyze and interpret general business correspondence, company policies and procedures and governmental regulations. •Ability to multi-task under high-pressure situations. •Ability to effectively present information and respond to questions from employees, managers, customers and the general public. •Knowledge in Accounting/Bookkeeping is a plus. Other info Contact Name Lisa Aviza Contact E-mail Lisa.Aviza@amerigas Contact Address 681 E. Chicago Rd, Coldwater, MI 49036 Contact Phone Contact Fax Comments If interested in this position, please email resume to: Lisa.Aviza@amerigas AmeriGas indeed/viewjob?jk=8fe9a96732493c0c&q=all&l=Battle+Creek,+Michigan&tk=1915qfjdn07911nt&from=ja&alid=b813ada47a2e0436&utm_source=jobseeker_emails&utm_medium=email&utm_campaign=job_alerts
Posted on: Mon, 08 Sep 2014 15:16:57 +0000
Trending Topics
Recently Viewed Topics
© 2015