Customer Support / Community Management bablyon lions - Amman, Jordan Job Description - Delivering excellent customer service through personalized responses, responding to player tickets, forum posts, and emails, in both languages English And Arabic fluently. - Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly. - Gathering, interpreting and reporting on activity within our productsservice. -Prepares service reports by collecting and analyzing customer problems and answers. - Adapting to rapidly-changing priorities, reacting to the changing needs of the business and customers. -Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and company. Skills Essential Requirements Include: - Ability to moderate in-game chat, forums and user generated content, identify any potential risks and take required action - Ambitious and passionate about customer service - Ability to empathize and identify with customer issues - Excellent communication skills, both written and verbal in both languages. - Inquisitive and articulate, able to troubleshoot customer queries. - Flexible and able to adapt to business needs - Independent, able to take responsibility for own planning and prioritization - Deep understanding of the Internet, Facebook, Websites, Forums, with good knowledge of Microsoft Office-based products and multiple web browsers. - Good team-working skills - High attention to detail - English written and spoken communication skills essential - Arabic written and spoken communication skills essential -Possess a strong work ethic and team player mentality Desirable Requirements: - Previous industry experience. - A background in Games especially online games. -Passion for video games. Education University degree bayt/en/job/customer-support-community-management-2475712/
Posted on: Thu, 06 Jun 2013 18:53:17 +0000
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