Dear Raymond Prentice-Garner, Thank you for contacting PayPal. I understand from your email you have received contact from PayPal advising of some activity with your account but you are unsure as to whether this is genuine. I can see why this would be worrying, please allow me to explain. After reviewing your account I am unable to see any payments for £42.98 to Skype. I can confirm the email you have received is fake. I have included some information on how to identify these emails and what to do with them. Fake emails, also known as Phishing or Spoof emails, attempt to trick you into revealing personal or financial information such as bank account details, credit card details and passwords etc. These fake emails often link to fake (spoof) websites where your information can be collected if you type it. You’ll know that an email is not from PayPal when: The email uses a generic greeting like ‘Dear user’ or ‘Hello, PayPal member.’ Well always address you by your first and last name or the business name on your PayPal account. The email requests financial and other personal information. A real email from us will never ask for your bank account number, debit or credit card number etc. Also well never ask for your full name, your account password, or the answers to your PayPal security questions in an email. The email asks you to provide the tracking number of a dispatched item, before youve received the payment into your PayPal account The email includes a software update to install on your computer. Here are some security tips to help you stay protected online: Even if a URL contains the word PayPal, it may not be a PayPal webpage. When using PayPal, always ensure that the URL address listed at the top of the browser displays as https://paypal. The s in ‘https’ means the website is secure. Look for the lock symbol that appears in the address bar. This symbol indicates that the site you are visiting is secure. If you think you’ve received a phishing email, forward it to [email protected] and then delete the fake email from your mailbox. Note: If you provided any personal information in response to a phishing email or on a spoof website, change your PayPal password and security questions immediately. If you provided any financial information, contact your bank and your credit card issuer and tell them about the situation. Review your PayPal account history to check that you recognise all recent payments. To learn more about phishing and online safety, log in to your account at paypal/uk and click ‘Safety Advice’ near the top of the page. Thank you for your time. Yours sincerely, Natalie PayPal Copyright © 1999-2013 PayPal. All rights reserved. PayPal (Europe) S.à r.l. et Cie, S.C.A. Société en Commandite par Actions Registered Office: 22-24 Boulevard Royal L-2449, Luxembourg RCS Luxembourg B 118 349
Posted on: Fri, 15 Nov 2013 12:15:58 +0000
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