Did you know that 70 percent of all consumers use online reviews to guide their purchasing decisions? There are ways to make sure that negative notices dont cost your company customers and sales. With online reviews, engagement is key. It is usually good to respond to negative reviews, especially if there is an issue you can resolve. After all, showing a willingness to right wrongs and offer a more positive consumer experience can benefit your brand. Dont forget to take the time to say thank you after a positive review.
Posted on: Fri, 13 Jun 2014 14:34:13 +0000
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